Administrative assistants often play a pivotal role by providing consistent support to clients and teams. To become an exceptional administrative assistant, you must master both interpersonal skills and technical expertise in order to better manage, organize, and process files. This continuing education program, available online or at our training centers in Montreal or Quebec City, allows you to develop the skills needed to become your manager’s efficient and trusted right-hand person. Whether you’re just starting your career or have been in the field for a few years, this program will meet your professional development needs.
Objectives
By the end of this training, each participant will be able to balance their own expectations with the needs of their company. The course content is designed to build a solid foundation of skills, enabling participants to become a key administrative resource.
Is it for you ?
This course is intended for administrative staff or any employee wishing to update their skills. Whether you work in the private sector or within the public service, this program enhances your employability and recruitment prospects.
Prerequisite
No prerequisites are required. Registration is open to all motivated individuals.
Your benefits
Content
The program is structured as a series of practical learning activities to promote success:
What is my Administrative Assistant profile?
- Test to identify your current profile and measure progress.
- Assessment of skills and basic competency testing.
- Analysis of personal experience with office tasks.
See more + / -
How to organize and manage: understanding time
- Developing work methods to better manage your environment.
- Implementing the Eisenhower Matrix to distinguish between what is important and what is urgent.
- Managing interruptions within the office unit.
- Learning to say no: developing the skills to protect your priorities without hindering collaboration.
The Administrative Assistant’s Personality
- Self-awareness to optimize collaboration with your manager.
- Developing a bond of trust and taking ownership of responsibilities.
- Mapping out strengths for a healthy working relationship.
Assertiveness and Communication Skills
- Identifying organizational and personal values.
- Mastering forms of communication and business language.
- Learning how to complete a document or text professionally.
This two-day training (intensive session) is the ideal project to earn a certificate of completion and boost your career in the administrative field.
If you have any questions regarding registration, cancellations, schedules, the language of instruction, etc., you will find answers in our FAQ.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quote