Boost your role and improve your performance within your organization.
Administrative assistants often play a pivotal role by providing consistent support to clients and teams. To become an exceptional administrative assistant, you must master both interpersonal skills and technical expertise in order to better manage, organize, and process files.
This continuing education program, available online or at our training centers in Montreal or Quebec City, allows you to develop the skills needed to become your manager’s efficient and trusted right-hand person. Whether you’re just starting your career or have been in the field for a few years, this program will meet your professional development needs.
Is it for you ?
This course is intended for administrative staff or any employee wishing to update their skills. Whether you work in the private sector or within the public service, this program enhances your employability and recruitment prospects.
Prerequisites
No prerequisites are required. Registration is open to all motivated individuals.
What You'll Walk Away With
- ✓ Optimize office work and the implementation of new methods.
- ✓ Improve cross-departmental communication within the organization.
- ✓ Master time management to meet productivity standards.
Training content
The program is structured as a series of practical learning activities to promote success:
1 What is my Administrative Assistant profile?
- Test to identify your current profile and measure progress.
- Assessment of skills and basic competency testing.
- Analysis of personal experience with office tasks.
2 How to organize and manage: understanding time
- Developing work methods to better manage your environment.
- Implementing the Eisenhower Matrix to distinguish between what is important and what is urgent.
- Managing interruptions within the office unit.
- Learning to say no: developing the skills to protect your priorities without hindering collaboration.
3 The Administrative Assistant’s Personality
- Self-awareness to optimize collaboration with your manager.
- Developing a bond of trust and taking ownership of responsibilities.
- Mapping out strengths for a healthy working relationship.
4 Assertiveness and Communication Skills
- Identifying organizational and personal values.
- Mastering forms of communication and business language.
- Learning how to complete a document or text professionally.
5 This two-day training (intensive session) is the ideal project to earn a certificate of completion and boost your career in the administrative field.
If you have any questions regarding registration, cancellations, schedules, the language of instruction, etc., you will find answers in our FAQ.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
