Boost your role and improve your performance within your organization.
The role of the administrative assistant has evolved significantly in recent years. Far from being limited to clerical tasks, this person is now the true nerve center of their team: coordinating, anticipating, filtering, and organizing.
This pivotal role requires constantly juggling shifting priorities while maintaining excellent interpersonal relationships.
This training will provide you with the tools to solidify your professional presence, optimize your time management, develop a powerful synergy with your manager, and become an essential business partner within your organization.
Is it for you ?
This training is for administrative assistants, executive assistants, secretaries, office coordinators, and any administrative support professional looking to increase their efficiency and impact at work.
Prerequisites
No prerequisites are required.
What You'll Walk Away With
- ✓ Reduced mental load: Take back control of your schedule using proven prioritization methods.
- ✓ Increased recognition: Shift from a reactive posture (waiting for instructions) to a proactive one (anticipating needs).
- ✓ Better synergy: Learn to adapt to your boss’s working style to form a high-performing duo.
- ✓ Professional assertiveness: Dare to say “no” or negotiate deadlines diplomatically without upsetting your colleagues.
Training content
The program is structured as a series of practical learning activities to ensure success:
1 The evolution of the role and professional presence
- From traditional secretarial work to the administrative partner role.
- Identifying your true added value within the team.
- Key skills for the administrative assistant of the future.
2 Time management and mastering priorities
- The Eisenhower Matrix: differentiating between the urgent and the important.
- "Time thieves": how to manage constant interruptions and emails.
- The art of realistic planning and managing the unexpected.
3 Communication and interpersonal relationships
- Basic principles of clear and unambiguous communication.
- Active listening to fully understand complex requests.
- Assertiveness: how to be firm with tact, handle other people's emergencies, and set boundaries.
4 Synergy with your manager(s)
- Understanding your boss's leadership and communication style.
- The art of "managing your boss": clarifying expectations and proposing solutions.
- How to work effectively with multiple managers who have conflicting priorities.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
