Take advantage of this new dimension of success and authentic leadership
During this training, participants will have the opportunity to gain an understanding of the various aspects of emotional intelligence in the workplace and the impact that effective emotional management can have on their professional and personal lives. They will be guided to recognize and develop personal and social skills across the five dimensions of emotional intelligence: self-awareness, self-management, motivation, empathy, and social skills.
They will be able to develop a personal action plan.
Emotional intelligence is the foundation of the critical skills necessary for an individual’s success as a member of their work team.
Is it for you ?
Any audience.
Prerequisites
None.
What You'll Walk Away With
- ✓ Recognize your emotions and better manage your reactions in stressful situations
- ✓ Tap into your core motivators to sustain your engagement day to day
- ✓ Interact with greater empathy and clarity, even in challenging situations
- ✓ Turn your learning into a concrete personal action plan
Training content
1 Defining Emotional Intelligence
Understand the concept of emotional intelligence and its role in success in the workplace.• Reflection on the qualities associated with emotional intelligence.
- Overview of the concept of intelligence according to the models of Goleman, Rouven Bar-On, and Annie McKee.
- Importance of psychological safety for effective team management.
2 Introduction to the 5 Components of Emotional Intelligence
Identify the five components of emotional intelligence in order to better situate yourself:
- Self-awareness and self-control.
- Motivation and empathy as connection levers.
- Social skills for constructive influence.
3 Self-awareness
Recognizing that self-awareness is the foundation for developing emotional intelligence:
- Exploring the language of emotion.
- Discovering your professional portrait in five dimensions: style, skills and abilities, natural talents, values and professional purpose — your "why".
4 Self-Control
Experimenting with tools for managing daily stress and tension:
- Identifying strategies to regulate intense emotions.
- Practical exercise: role-playing, brainstorming on ways to regulate emotions and experimenting with cardiac coherence.
5 Motivation and meaning
Aligning with your core drivers for sustainable performance:
- The “flow” state and the self-determination theory to promote optimal performance.
- Diagnosis of motivating factors:
6 Empathy
Improving professional interactions through active listening:
- Role-playing to assess your level of empathy toward others.
- Professional practice to better understand the needs of clients and colleagues.
7 Social Skills
Acquiring the basics of communication that fosters problem-solving:
- The 3 channels of communication and positive influence.
- Applying Nonviolent Communication (NVC) in conflict situations.
8 Taking action
Translating what you’ve learned into a sustainable development project:
- Developing a mind map and finalizing your action plan.
- Connecting this to the role of your values within the organization.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
