Handle workplace tensions effectively and resolve conflicts
Whether we like it or not, conflicts are inevitable and an integral part of our personal and professional lives. They arise when individuals interact and are interdependent, particularly in a work environment. As managers, you have to deal with difficult situations, ranging from simple misunderstandings between two colleagues to generalized conflict within your teams. Your ability to manage these situations constructively is essential to maintaining a healthy, productive work environment.
To achieve this, you first need to be able to analyze the warning signs, so you can intervene quickly and prevent a simple misbehavior from escalating into conflict. Concrete case studies will help you identify the actions you need to take when faced with a conflict, by linking you to conditions that will make your intervention a success. Finally, you'll acquire a structured conflict management practice to which you can refer on a daily basis.
Doing nothing is rarely an option. Unmanaged conflicts tend to escalate. However, the way to intervene may vary according to the situation and the people involved. This training course will give you the tools you need to step back and analyze the situation so you can act appropriately.
Is it for you ?
Anyone in a management position who is called upon to manage conflicts within a team.
Prerequisites
None
What You'll Walk Away With
- ✓ Distinguish between conflict and inappropriate behavior to respond appropriately
- ✓ Analyze real-life scenarios and choose effective responses to team tensions
- ✓ Identify key success factors for effective conflict management
- ✓ Apply a structured process to resolve conflicts sustainably
- ✓ Develop a personal action plan to transfer skills into real work situations
Training content
1 Taking a Step Back in Potentially Conflictual Situations
- Distinguishing between inappropriate behavior and a conflict.
2 Exploring Real-Life Scenarios
- What to do when you hear rumors of a potential conflict between two team members.
- What to do when you receive an email that suggests a potential conflict.
- What to do when two employees get into an argument in front of you.
- What to do when an employee is in crisis due to a conflict with another employee.
- Explore a real or potential situation from your daily work life.
3 Identify the conditions for success in effectively intervening in conflict situations
- Identify the conditions for success.
4 Establish the steps to follow to ensure conflict resolution
- Identify the logical steps of a conflict management process and present them to the group.
5 Develop a personal action plan
- Developing an action plan at the end of a training session allows you to move from theory to practice, set clear goals, and maximize the long-term benefits of the training.
- Taking a step back from potentially conflictual situations
- By the end of this learning unit, you will be able to distinguish between conflict and inappropriate behavior.
- Distinguishing between inappropriate behavior and conflict.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
