Whether we like it or not, conflicts are inevitable and an integral part of our personal and professional lives. They arise when individuals interact and are interdependent, particularly in a work environment. As managers, you have to deal with difficult situations, ranging from simple misunderstandings between two colleagues to generalized conflict within your teams. Your ability to manage these situations constructively is essential to maintaining a healthy, productive work environment.
To achieve this, you first need to be able to analyze the warning signs, so you can intervene quickly and prevent a simple misbehavior from escalating into conflict. Concrete case studies will help you identify the actions you need to take when faced with a conflict, by linking you to conditions that will make your intervention a success. Finally, you'll acquire a structured conflict management practice to which you can refer on a daily basis.
Doing nothing is rarely an option. Unmanaged conflicts tend to escalate. However, the way to intervene may vary according to the situation and the people involved. This training course will give you the tools you need to step back and analyze the situation so you can act appropriately.
Duration
1 day
Schedule
9h to 16h
Regular fee
$540
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$485
Objectives of the training
At the end of this training course, you'll be able to determine what actions to take to ensure conflict resolution within your team.Targeted audience
Anyone in a management position who is called upon to manage conflicts within a team.Prerequisite
None
Course architecture
Pedagogical details
Training architecture
Teamwork, case studies, role-playing, discussions, synthesis activity.
Type of training
Skill development
Skill development and knowledge integration
Decision support
Basic knowledge
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
1 day
Schedule
9h to 16h
Regular fee
$540
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$485
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote