Whether we like it or not, conflicts are inevitable and an integral part of our personal and professional lives. They arise when individuals interact and are interdependent, particularly in a work environment. As managers, you have to deal with difficult situations, ranging from simple misunderstandings between two colleagues to generalized conflict within your teams. Your ability to manage these situations constructively is essential to maintaining a healthy, productive work environment. To achieve this, you first need to be able to analyze the warning signs, so you can intervene quickly and prevent a simple misbehavior from escalating into conflict. Concrete case studies will help you identify the actions you need to take when faced with a conflict, by linking you to conditions that will make your intervention a success. Finally, you'll acquire a structured conflict management practice to which you can refer on a daily basis. Doing nothing is rarely an option. Unmanaged conflicts tend to escalate. However, the way to intervene may vary according to the situation and the people involved. This training course will give you the tools you need to step back and analyze the situation so you can act appropriately.
Objectives
At the end of this training course, you'll be able to determine what actions to take to ensure conflict resolution within your team.
Is it for you ?
Anyone in a management position who is called upon to manage conflicts within a team.
Prerequisite
None
Your benefits
Content
Taking a Step Back in Potentially Conflictual Situations
- Distinguishing between inappropriate behavior and a conflict.
Exploring Real-Life Scenarios
- What to do when you hear rumors of a potential conflict between two team members.
- What to do when you receive an email that suggests a potential conflict.
- What to do when two employees get into an argument in front of you.
- What to do when an employee is in crisis due to a conflict with another employee.
- Explore a real or potential situation from your daily work life.
Identify the conditions for success in effectively intervening in conflict situations
- Identify the conditions for success.
Establish the steps to follow to ensure conflict resolution
- Identify the logical steps of a conflict management process and present them to the group.
Develop a personal action plan
- Developing an action plan at the end of a training session allows you to move from theory to practice, set clear goals, and maximize the long-term benefits of the training.
- Taking a step back from potentially conflictual situations
- By the end of this learning unit, you will be able to distinguish between conflict and inappropriate behavior.
- Distinguishing between inappropriate behavior and conflict.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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