ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Optimize service request handling with ITIL 4 processes
This course is given as dynamic one-day workshop covering key concepts supporting the implementation of a highly effective Service Request Management practice. The course provides candidates with best practice guidance at both strategic and operational levels.
This workshop is intended for practitioners, practice owners and managers involved in the implementation and optimisation of the Service Request Management practice. At the end of the course, participants will take a 30-minute exam containing a multiple-choice question to obtain the international AXELOS/PeopleCert ITIL®4 Service Request Management certificate in IT service management.
Is it for you ?
Personnel actively involved in the Service Request Management practice, those involved in defining and implementing the Service Request Management practice, people involved in helping increase the IT Management efficiency, effectiveness and performance.
Prerequisites
ITIL®4 Foundation certification
Training content
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success.
- Exercises to define key elements supporting a highly effective Service Request Management practice.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
