Objectives of the training
Participants will be able to understand how to assess the maturity and capabilities of the Service Request Management practiceTargeted audience
- Personnel actively involved in the Service Request Management practice. - Those involved in defining and implementing the Service Request Management practice. - People involved in helping increase the IT Management efficiency, effectiveness and performance.Prerequisite
ITIL®4 Foundation certificationTrainers
Course architecture
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success.
Exercises to define key elements supporting a highly effective Service Request Management practice.
Pedagogical details
Training architecture
This course comprises a series of interactive presentations supplemented by classroom and other exercises resembling exams.
Training Notes
The course, course materials and exam are in English. The official AXELOS ITIL® 4 Service Request Management exam and ITIL® 4 Official Service Request Management Practice document are included. The participant will receive a voucher valid for 12 months to write their exam and will need to schedule his/her exam. The Certification exam will be written electronically following the training. This requires access to a connected computer with active audio and video. Format: 20 multiple- choice questions Duration: 30 minutes It is recommended to get the training from an accredited organization with an accredited training material.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote