TI193
IT governance

ITIL®4 : Service Desk

This course is given as dynamic one-day workshop covering key concepts supporting the implementation of a highly effective Service Desk practice. The course provides candidates with best practice guidance at both strategic and operational levels. This workshop is intended for practitioners, practice owners and managers involved in the implementation and optimisation of the Service Desk practice. At the end of the course, participants will take a 30-minute exam containing a multiple-choice question to obtain the international AXELOS/PeopleCert ITIL®4 Service Desk certificate in IT service management.
Duration
1 day
Schedule
9h to 16h
Regular fee
$950
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$855

Objectives of the training

Participants will be able to understand how to assess the maturity and capabilities of the Service Desk practice

Targeted audience

- Personnel actively involved in the Service Desk practice. - Those involved in defining and implementing the Service Desk practice. - People involved in helping increase the IT Management efficiency, effectiveness and performance.

Prerequisite

ITIL®4 Foundation certification
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
1 day
Schedule
9h to 16h
Regular fee
$950
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$855
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

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