TI126
ITIL

ITIL® 2011: Management and Governance of TI Processes and Services

98 %
overall satisfaction for this training
Duration
1 day
Schedule
9h to 16h
Regular fee
$560
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$500

Objectives

To provide the knowledge and skills required to understand the roles of the process owner, the process manager and the service owner, as defined by ITIL®. These roles will be defined with reference to the daily activities of maintenance and continual process improvement.

Targeted audience

Anyone responsible for implementing, maintaining or improving one or more of the ITIL® processes, or responsible for service delivery.

Prerequisite

ITIL® 2011 Foundation Certification, ITIL®V3 Foundation Certification (Course TI111), or having passed the V2 to V3 upgrade exam.
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
1 day
Schedule
9h to 16h
Regular fee
$560
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$500
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

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