Engineering degree in computer science method applied to business management. And holds an MBA in Business Administration from Antai College of Economics and Management, Shanghai Jiao-Tong University. She has been working for the last 13 years as a consultant in continuous improvement, change management and business analyst in the IT sector "between French-speaking Europe, North Africa and North America", Logistics and international trade "between China, South-East Asia and MEA". She has also obtained several certifications related toITILv3/ITIL4 and Lean SixSigma. She was a senior consultant in continuous improvement management for nine years. Her academic and professional background includes process reengineering, change management, coaching and training, and IT governance and service management. She currently holds the position of IT governance consultant at Qualiti7. Today, she focuses her consulting and training interventions on best practices and generally recognized standards in the field of IT service management, more specifically with ITIL®, Lean Management, Lean Six Sigma, and process mapping with BPMN2.0.