José has over twenty years of experience in information technology. Throughout his career, he has supported public and private sector organizations in optimizing their business processes and services, working closely with executive leadership and operational teams. He has led engagements for small, medium-sized, and large organizations, enabling him to adapt his approach to the unique realities and challenges of each environment. His expertise includes business architecture, business analysis, IT service management, continuous improvement, process mining, and organizational transformation.
A specialist in business and IT process optimization, José draws on a range of recognized industry best practices. He holds Lean Master, ITIL® 4 Managing Professional, ITIL® 5 Foundation, Process-Oriented Business Architecture, and Celonis Process Mining certifications, reflecting his expertise in operational excellence and process improvement. As a speaker, consultant, and trainer, he shares his knowledge and experience with organizations across North America.
