Objectives of the training
Acquire the essential skills required of any 1st level manager.Targeted audience
Any position with staff supervision.Prerequisite
None.Trainers
Course architecture
Segment 1: Manager Leader
Leader and manager, the advantage of being both!
Self-assessment of 50 skills and qualities of a manager leader.
Giving meaning to your team through a team vision and mission.
Aligning personal values with those of the organization.
Define expectations in terms of results, resources and deadlines.
Segment 2: Managerial communication
The importance of creating and maintaining healthy relationships within your team.
Communication models: encoding and decoding, the 3 paths of communication.
Impact of my personality style on communication.
Introduction to the DISC color model.
How to adapt my communication to other personality styles.
Setting communication expectations for my team.
Segment 3: Mobilization
The difference between motivation and mobilization.
Factors influencing employee motivation: Herzberg's two-factor theory.
Behaviors that influence engagement.
The 3 pillars of engagement, according to Mayer and Allen.
Self-assessment questionnaire on my team's engagement.
Segment 4: Feedback
The two types of feedback: praise and criticism vs. constructive, positive and negative feedback.
How to prepare for giving feedback.
Choosing the best channel for giving feedback.
Using a tracking journal.
How to give constructive feedback when dealing with a negative situation.
- How to do it
- How often
- Using softeners to maintain a positive dialogue
- The importance of open-ended questions
- Using emotional intelligence to give feedback.How to give recognition (positive constructive feedback).
Practical exercises in sub-groups and group demonstrations.
Segment 5: Delegation
Reflection on delegation: what can and cannot be delegated, difficulties encountered and needs for better delegation.
Practice delegation and identify the conditions for success.
Develop an approach to effective delegation.
Segment 6: Coaching your teams
History of coaching.
The difference between a coach and a manager-coach.
Whitmore's GROW method: G for goal, R for reality, O for options and W for will.
Sub-group practice of the GROW method.
Segment 7: Review of days 1 and 2
The mind map: a powerful management tool.
Practice creating a mind map to summarize learning from days 1 and 2.
Presentation of each team's map.
Segment 8: Setting objectives
Understand the criteria for a SMART objective.
Write SMART objectives for team members.
Segment 9 : Intergenerational
Understand the differences between generations, in terms of the value of work, attitudes to work and attitudes to technology.
Generational shifts: technology, value of work, relationship to authority, access to and management of information and notion of time.
The 4 universal winning strategies.
Come to think of it, are we really that different?
Segment 10: Conflict management
Conflict is inevitable.
The manager's role in conflict management.
The difference between a fact and a judgment.
Managing emotions in conflict.
Understanding the role of emotions.
Identifying the needs behind emotions.
Practice identifying emotions and needs in a conflict.
Instruction in conflict management for managers.
Conclusion
Based on the self-assessment carried out at the start of the course on the 50 skills and qualities of a leading manager, participants are invited to take stock and draw up a concrete action plan.
If you have any questions about registration, cancellation, schedules, language of instruction, etc. you will find answers in our FAQ.
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quotePrivate or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quote