Effective team management is no longer just about giving orders and imposing rules. Today’s manager must possess team leadership skills to inspire, listen, and motivate. In today’s workplace, they act less as a boss and more as a coaching leader for their team. This requires acquiring practical tools and effective communication skills to boost company productivity and maintain a climate of trust. Becoming a respected manager means knowing how to lead a team by valuing the talents of each team member.
Objectives
The goal of this training is to enable each participant to develop the essential methods and skills that every first-line manager should possess. By the end of the program, participants will be able to improve overall performance and effectively engage their teams in a sustainable manner.
Is it for you ?
Any position involving the supervision of staff (team leader, department head, supervisor).
Prerequisite
None.
Content
Module 1: The Manager-Leader’s Mindset
Becoming an inspiring leader requires balancing strategic vision with operational management.
- Self-assessment: Analysis of 50 managerial skills and qualities to align personal values with those of the organization.
- Purpose and Direction: Defining the unit’s mission and establishing clear expectations (results, resources, deadlines).
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Module 2: Managerial Communication
- Active Listening: Creating a healthy work environment.
- DISC Model: Adapting communication to different personality styles.
- Information Management: Ensuring the smooth flow of information within the organization.
Module 3: Motivating Team Members
- Herzberg’s Theory: identifying employee motivators.
- Collective intelligence: using group dynamics to achieve objectives.
Module 4: Feedback and Constructive Feedback
- Managerial courage: learning to provide constructive feedback (positive or negative).
- Recognition: using tools to maintain a high-performing work environment.
Module 5: Delegation and Work Organization
- Management practices: developing a strategy for effective delegation.
- Project management: identifying what can be delegated to optimize your time.
Module 6: The Manager as Coach and the GROW Method
- Coaching approach: the difference between a boss and a leader-coach.
- GROW practice: (Goal, Reality, Options, Will) to assess effectiveness.
Module 7: Time Management and Management Tools
- Mind map: a powerful tool for structuring thought and planning.
- Practical tools: review of key concepts for immediate application.
Module 8: Setting SMART Goals
- Performance: writing clear goals for each person in the group.
Module 9: Diversity and Intergenerational Management
- Generational clash: understanding values related to work and technology.
- Technical access: managing relationships with authority and information based on age.
Module 10: Conflict Management
Tensions at work are inevitable. This module defines the manager’s role as a mediator and offers a structured approach to defusing crises.
- The Leader’s Role: Responsibilities and Limits of Management in Conflict Resolution.
- Objective Analysis: Distinguishing facts from judgments to remain impartial.
- Emotional Intelligence: Understanding the role of emotions in a disagreement.
- Underlying Needs: Identifying what lies behind strong reactions to find lasting solutions.
- Practical Workshop: Exercises to identify needs and feelings in real-life situations.
- Intervention Protocol: Learning a step-by-step conflict resolution method.
Conclusion
At the conclusion of this training, and based on your initial self-assessment of your 50 skills and qualities, you will be guided in transforming your insights into a concrete action plan. This crucial stage of the management training aims to improve daily performance and ensure the sustainable integration of key skills within your workplace.
Notes
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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