Good team management is no longer about dictating and imposing. Today's manager must have the leadership skills to inspire, listen and mobilize. As such, they are less the leader than the coach of their team. This requires know-how and key skills to be developed for teamwork. Becoming a manager who is recognized by both his or her hierarchy and his or her team contributes to the organization's productivity and fosters team motivation.
Duration
3 days
Schedule
9h to 16h
Regular fee
$1,400
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$1,260
Objectives of the training
Acquire the essential skills required of any 1st level manager.Targeted audience
Any position with staff supervision.Prerequisite
None.Trainers
Course architecture
Segment 1: Manager-Leader
- Lead or inspire, the advantage of knowing how to do both!
- Self-assessment of 50 skills and qualities of a manager leader.
- Giving meaning to your team through a team vision and mission.
- Aligning personal values with those of the organization.
- Define expectations in terms of results, resources and deadlines.
Segment 2: Managerial communication
- The importance of creating and maintaining healthy relationships within your team.
- Communication models: encoding and decoding, the 3 paths of communication.
- Perception and communication.
- Active listening.
- Impact of my personality style on communication.
- How to adapt my communication to other personality styles.
- Setting communication expectations for my team.
Segment 3: Mobilization
- The difference between motivation and mobilization.
- Factors influencing employee motivation: Herzberg's two-factor theory.
- Behaviors that influence engagement.
- The 3 pillars of engagement, according to Mayer and Allen.
- Self-assessment questionnaire for my team's engagement.
Segment 4: Feedback
- The two types of feedback: praise and criticism vs. constructive, positive and negative feedback.
- How to prepare for giving feedback.
- Choosing the best channel for giving feedback.
- Using a tracking journal.How to give constructive feedback when dealing with a negative situation.
- How do you do it?
- How often?
- Using softeners to maintain a positive dialogue
- The importance of open-ended questions
- Using emotional intelligence in feedback.
- How to give recognition (positive constructive feedback).
- Practical exercises in sub-groups and group demonstrations.
- Read more: Leadership: one word, many realities
- What to see Time management - The great illusion!
Segment 5: Coaching your teams
- History of coaching.
- The difference between a coach and a manager-coach.
- Whitmore's GROW method: G for goal, R for reality, O for options and W for will.
- Sub-group practice of the GROW method.
Segment 6: Conflict management
- Conflicts are inevitable.
- The manager's role in conflict management.
- The difference between a fact and a judgment.
- Managing emotions in conflict.
- Understanding the role of emotions.
- Identifying the needs behind emotions.
- Practice identifying emotions and needs in a conflict.
- Instruction in conflict management for managers.
Segment 7: Review of days 1 and 2
- The mind map: a powerful management tool.
- Practice creating a mind map to summarize what you've learned on days 1 and 2.
- Presentation of each team's map.
Segment 8: Intergenerational
Understand the differences between generations, in terms of the value of work, attitudes to work and attitudes to technology.
- Generational shifts: technology, value of work, relationship to authority, access to and management of information and notion of time.
- The 4 universal winning strategies
- When you think about it, are we really that different?
Segment 9: Effective meeting management
- Identify the problems managers experience in meetings and find solutions to overcome them.
- The 5 essentials of effective meeting facilitation:
- The agenda
- Setting standards
- Delegating roles
- Varying facilitation techniques
- Clarifying and getting back to basics
Segment 10: Managing time, activities and priorities
- Centralize your tasks in one tool.
- Set an action date for each task.
- Differentiate between urgent, important and priority.
- Prioritize according to degree of importance and urgency.
- How to use the Eisenhower matrix concept.
- Budget time for the unexpected.
- Complete the action in progress as often as possible.
Conclusion
Based on the self-assessment carried out at the start of the course on the 50 skills and qualities of a managerial leader, participants are invited to take stock and draw up a concrete action plan.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
3 days
Schedule
9h to 16h
Regular fee
$1,400
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$1,260
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote