Shift to a customer-centric approach to uncover needs, negotiate effectively, and deliver high-value solutions
To succeed in sales, it is necessary to understand certain key concepts. You must first capture your prospect's attention before you can understand his real needs. Once you have identified and understood their needs, you must make an offer that meets them using consultative selling techniques.
Is it for you ?
Sales rep.
Prerequisites
None.
Training content
1 Attract the attention of your prospective clients!
- What's one to do in the attention economy?
- Questions that make people say ""yes""
- Can you ask high-quality questions?
- What are your best questions?
2 Understand clients' needs
- Explore your clients' space
- The hidden issues of your prospective clients
- Discovering your client's needs
3 Get to grips with consultative sales
- Think clients, clients, clients!/li>
- How can you make your clients' lives easier?
- Problems that need resolving
4 Excel in client meetings
- What is the power of stories?
- What's your meeting guide?
- Successfully manage the first 5 minutes
- What's your secret?
5 Harness interpersonal skills for more effective negotiations
- Avoiding price wars
- What negotiating style is right for you?
- What is your profile as a negotiator?
- Maintaining a good relationship
6 Improve client satisfaction
- Your clients' expectations
- How can you choose priorities?
- Managing client dissatisfaction
- Identifying customer expectations and satisfaction
7 Toolbox
- Questions that make people say ""Yes""
- Discovering your clients' needs
- Problems that need resolving
- Preparing a client meeting
- Figure out your negotiating style
- Maintaining a good working relationship when negotiating
- Getting in sync with your client
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📌 Practical information
100% online training. Accessible anytime from anywhere for one year. If you have any questions about registration, the language of instruction, or the cancellation terms, please consult our FAQ
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