Segment 1 - Identifying my communication style
Participants will take an introspective look at the way they communicate and become aware of different communication styles, so they can better adapt to any situation.
- Self-assessment of my communication skills, by Solange Cormier
- My communication style" test, by Solange Cormier
- How to adapt to different communication styles
- Thomas Gordon's Assertiveness Test
- Understanding assertiveness
Segment 2 - Interpreting situations appropriately
The participant will be able to use the three channels of communication to better interpret messages, as well as the premises for effective communication: suspending judgment, active listening and trust.
- The three channels of communication: words, non-verbal and para-verbal
- Suspending judgment
- Active listening
- Fostering trust
Segment 3 - Choosing civility and kindness
The participant will be able to put in place key gestures to promote civility and kindness in the workplace, thereby improving relationships and communication.
- Describing and understanding good citizenship
- Self-assessment of toxic behavior
- Let's brighten up our communications
- Tips and tricks for managing strong emotions
- How to show empathy
Segment 4 - Using Non-Violent Communication (NVC) to name my needs
The participant will be able to prepare a communication according to the principles of NVC
- Name observable facts, without judgment
- Name your emotions
- Name your needs
- Make a clear, inviting request to encourage constructive communication
Segment 5 - Experiment with the tools and channels at my disposal
The participant will be able to choose the right means of communication, in order to remain effective and foster healthy relationships at work.
Segment 6 - Synthesize what I've learned and draw up an action plan
The participant will be able to use a powerful tool for synthesizing: the mind map.
- Synthesize learning using a mind map
- Develop an action plan for each theme covered
If you have any questions about registration, cancellation, schedules, language of instruction, etc. you will find answers in our FAQ.