Communicate to be understood!
We spend the majority of our work time communicating: emails, meetings, calls, and informal discussions. Yet, the illusion that our message was well understood is one of the greatest sources of wasted time and conflict in the workplace.
Communicating well isn't just about speaking well; it's about ensuring that the message sent is received, understood, and accepted by others.
This training invites you to revisit your communication habits to develop more fluid, authentic, and impactful interactions. Whether you need to make a clear request, provide feedback, or listen actively, you will leave with concrete tools to collaborate effectively in any situation.
Is it for you ?
This training is for all professionals (employees, managers, project leads, support staff) who wish to increase their relational impact and streamline communication within their team or with their clients.
Prerequisites
None.
A willingness to actively participate in discussions and role-playing exercises is strongly encouraged.
What You'll Walk Away With
- ✓ Increased efficiency: Reduce the number of unnecessary emails and meetings caused by misunderstandings or vague instructions.
- ✓ Healthy work environment: Defuse minor friction before it escalates into full-blown conflict.
- ✓ Leadership development: Clear and confident communication naturally strengthens your credibility and influence.
- ✓ Self-confidence: No longer dread difficult conversations; approach them with method and serenity.
Training content
1 The foundations and pitfalls of communication
- The communication model (sender, receiver, channel, noise).
- The weight of words vs. the weight of non-verbal and para-verbal communication.
- Perceptual filters: why do we see things differently?
2 The art of active listening
- The different levels of listening (from distracted to empathic listening).
- Questioning techniques (open-ended, closed-ended, follow-up questions).
- The power of paraphrasing to validate mutual understanding.
3 Assertiveness
- Distinguishing assertiveness from aggression, passivity, and manipulation.
- Formulating clear requests without being overbearing.
- Learning how to say "no" with tact and professionalism.
4 Constructive feedback
- Why is feedback so difficult to give and receive?
- The method for providing constructive feedback (focused on facts, not the person).
- Receiving criticism without becoming defensive.
5 Adapting your communication daily
- Choosing the right communication channel (when to call, when to write, when to meet).
- A personal action plan to anchor your new relational habits.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
