Effective communication is a crucial skill that impacts every aspect of our lives, from personal relationships to professional interactions within your organization. However, it isn't always easy: many people struggle to express themselves clearly and practice active listening, leading to misunderstandings, conflicts, and unproductive workplace relationships.
This effective communication training is designed to help you improve your communication skills and build stronger, more meaningful connections with others. Whether you are a student, a professional, or a manager looking to improve your relationships, this course will help you develop the essential skills for interpersonal communication that hits the mark. The goal is to help you become a more confident communicator. By mastering the concepts and applying each of the techniques covered, participants will be able to clearly communicate their ideas, better manage their emotions, and achieve a greater mutual understanding.
Objectives
By the end of this session, you will be able to apply mindful communication best practices to verbalize your needs while maintaining the quality of your relationships. The objective is to use practical tools to transform every communication situation into a constructive and positive exchange.
Is it for you ?
This training is intended for anyone (employee, manager, or individual) wishing to strengthen their skills and impact during their professional or personal interactions.
Prerequisite
None.
Content
Segment 1 – Identifying My Communication Style
Participants will take an introspective look at their communication style and become aware of different communication styles to better adapt in any situation.
- Self-assessment of my communication skills (Solange Cormier)
- "My Communication Style" test to identify one's profile
- Strategies for adapting communication based on the listener
- Understanding assertiveness to express oneself without creating tension
Details + / -
Segment 2 – Properly Interpreting Situations
Using the three channels of communication to better interpret messages, as well as the prerequisites for effective communication: suspending judgment, active listening, and trust.
- The three channels of communication: words, non-verbal, and para-verbal
- The communication process: listening to understand intent
- Fostering an environment of mutual trust
Segment 3 – Choosing Civility and Kindness at Work
Implementing key actions to foster collaboration and improve relationships.
- Describing and understanding civility within a group
- Tips for managing strong emotions and interpersonal obstacles
- How to show empathy authentically
Segment 4 – Using Nonviolent Communication (NVC) to State My Needs
Participants will be able to prepare communication according to the principles of Nonviolent Communication.
- Stating observable facts without judgment
- Identifying emotion and individual needs
- Formulating a clear, positive, and inviting request to foster constructive communication and the effective implementation of solutions.
Segment 5 – Experimenting with Available Tools and Channels
Choosing the right means of communication to remain effective and maintain healthy workplace relationships.
Segment 6 – Summarizing My Learning and Developing an Action Plan
Participants will be able to use a visual summary tool.
- Summarizing content using a mind map
- Developing a professional action plan for each theme covered
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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