Communicating effectively is a crucial skill that comes into play in every aspect of our lives, from personal relationships to professional interactions. Yet it's not easy: many people have difficulty expressing themselves clearly and actively listening to others, leading to misunderstandings, conflicts and unproductive relationships.
This effective communication training is designed to help you improve your communication skills and build stronger, more meaningful connections with others. Whether you are a student, a professional, or simply want to improve your personal relationships, this training will help you develop essential skills for effective communication.
The goal is to help you become a more confident and effective communicator. By mastering the concepts and applying the techniques covered in this course, you will be able to clearly communicate your ideas and needs and build stronger relationships with others.
Duration
2 days
Schedule
9h to 16h
Regular fee
$965
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Objectives of the training
By the end of this course, you'll be able to apply best practices for verbalizing your needs, while maintaining the quality of your relationships with others.Targeted audience
Any audience.Prerequisite
None.Trainers
Course architecture
Segment 1 - Identifying my communication style
Participants will take an introspective look at the way they communicate and become aware of different communication styles, so they can better adapt to any situation.
Participants will take an introspective look at the way they communicate and become aware of different communication styles, so they can better adapt to any situation.
- Self-assessment of my communication skills, by Solange Cormier
- My communication style" test, by Solange Cormier
- How to adapt to different communication styles
- Thomas Gordon's Assertiveness Test
- Understanding assertiveness
Segment 2 - Interpreting situations appropriately
The participant will be able to use the three channels of communication to better interpret messages, as well as the premises for effective communication: suspending judgment, active listening and trust.
- My communication style" test, by Solange Cormier
- How to adapt to different communication styles
- Thomas Gordon's Assertiveness Test
- Understanding assertiveness
Segment 2 - Interpreting situations appropriately
The participant will be able to use the three channels of communication to better interpret messages, as well as the premises for effective communication: suspending judgment, active listening and trust.
- The three channels of communication: words, non-verbal and para-verbal
- Suspending judgment
- Active listening
- Fostering trust
- Suspending judgment
- Active listening
- Fostering trust
Segment 3 - Choosing civility and kindness
The participant will be able to put in place key gestures to promote civility and kindness in the workplace, thereby improving relationships and communication.
- Describing and understanding good citizenship
- Self-assessment of toxic behavior
- Let's brighten up our communications
- Tips and tricks for managing strong emotions
- How to show empathy
- Self-assessment of toxic behavior
- Let's brighten up our communications
- Tips and tricks for managing strong emotions
- How to show empathy
Segment 4 - Using Non-Violent Communication (NVC) to name my needs
The participant will be able to prepare a communication according to the principles of NVC
The participant will be able to prepare a communication according to the principles of NVC
- Name observable facts, without judgment
- Name your emotions
- Name your needs
- Make a clear, inviting request to encourage constructive communication
- Name your emotions
- Name your needs
- Make a clear, inviting request to encourage constructive communication
Segment 5 - Experiment with the tools and channels at my disposal
The participant will be able to choose the right means of communication, in order to remain effective and foster healthy relationships at work.
Segment 6 - Synthesize what I've learned and draw up an action plan
The participant will be able to use a powerful tool for synthesizing: the mind map.
- Synthesize learning using a mind map
- Develop an action plan for each theme covered
- Develop an action plan for each theme covered
If you have any questions about registration, cancellation, schedules, language of instruction, etc. you will find answers in our FAQ.
Pedagogical details
Type of training
Skill development
Skill development and knowledge integration
Decision support
Basic knowledge
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
2 days
Schedule
9h to 16h
Regular fee
$965
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote