Communicate to be understood!
We spend the majority of our work time communicating: emails, meetings, calls, and informal discussions. Yet, the illusion that our message was well understood is one of the greatest sources of wasted time and conflict in the workplace.
Communicating well isn't just about speaking well; it's about ensuring that the message sent is received, understood, and accepted by others.
This training invites you to revisit your communication habits to develop more fluid, authentic, and impactful interactions. Whether you need to make a clear request, provide feedback, or listen actively, you will leave with concrete tools to collaborate effectively in any situation.
Is it for you ?
This training is for all professionals (employees, managers, project leads, support staff) who wish to increase their relational impact and streamline communication within their team or with their clients.
Prerequisites
None.
A willingness to actively participate in discussions and role-playing exercises is strongly encouraged.
What You'll Walk Away With
- ✓ Increased efficiency: Reduce the number of unnecessary emails and meetings caused by misunderstandings or vague instructions.
- ✓ Healthy work environment: Defuse minor friction before it escalates into full-blown conflict.
- ✓ Leadership development: Clear and confident communication naturally strengthens your credibility and influence.
- ✓ Self-confidence: No longer dread difficult conversations; approach them with method and serenity.
Training content
1 Identifying My Communication Style
Participants will take an introspective look at their communication style and become aware of different communication styles to better adapt in any situation.
- Self-assessment of my communication skills (Solange Cormier)
- "My Communication Style" test to identify one's profile
- Strategies for adapting communication based on the listener
- Understanding assertiveness to express oneself without creating tension
2 Properly Interpreting Situations
Using the three channels of communication to better interpret messages, as well as the prerequisites for effective communication: suspending judgment, active listening, and trust.
- The three channels of communication: words, non-verbal, and para-verbal
- The communication process: listening to understand intent
- Fostering an environment of mutual trust
3 Choosing Civility and Kindness at Work
Implementing key actions to foster collaboration and improve relationships.
- Describing and understanding civility within a group
- Tips for managing strong emotions and interpersonal obstacles
- How to show empathy authentically
4 Using Nonviolent Communication (NVC) to State My Needs
Participants will be able to prepare communication according to the principles of Nonviolent Communication.
- Stating observable facts without judgment
- Identifying emotion and individual needs
- Formulating a clear, positive, and inviting request to foster constructive communication and the effective implementation of solutions.
5 Experimenting with Available Tools and Channels
Choosing the right means of communication to remain effective and maintain healthy workplace relationships.
6 Summarizing My Learning and Developing an Action Plan
Participants will be able to use a visual summary tool.
- Summarizing content using a mind map
- Developing a professional action plan for each theme covered
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
