Imagine a team that receives clear instructions, where every member feels heard and understood, and where conflicts are resolved respectfully and effectively. Alas, this is a far cry from the day-to-day reality of most managers. How many times have you felt the frustration of having your messages misinterpreted, or the exhaustion of having to manage incessant conflict? How many times have you wished you could motivate your team with words that really resonate? Managerial communication is much more than a simple exchange of information. It's the art of transforming directives into concrete actions, cultivating an environment of trust and cooperation, and inspiring every team member to give their best. Our managerial communication training immerses you in the real-life challenges faced by managers: difficult personalities, frequent misunderstandings, and strong emotions that can hamper productivity. We give you practical tools to navigate these turbulent waters with confidence. Using proven techniques such as non-violent communication (NVC) and active listening, you'll learn how to transform delicate conversations into opportunities for growth and collaboration.
Objectives
Equip participants with the tools they need to communicate effectively with their teams, using appropriate techniques to foster a collaborative, respectful and high-performance work environment.
Is it for you ?
Any manager or team leader
Your benefits
Content
Managerial communication training can change the way you lead. You'll leave with concrete strategies for overcoming everyday obstacles and creating a harmonious, productive work environment.
Module 1 • Communicating according to personality types
In this module, you'll identify and understand different personality types so you can adapt your communication style to better interact with your colleagues and subordinates. You will :
- Identify the different personality types.
- Distinguish the main characteristics of each personality type.
- Adapt their communication style according to the personality types
identified.
Module 2 • Choosing the right communication channel for your message and audience
In this module, you'll learn about the different communication channels available to you (verbal, non-verbal, written). You'll also learn about their respective impact in professional interactions, and how to use them to improve your communication skills. You will :
- Understand the different channels of communication (verbal, non-verbal,
written)
- Identify the right communication tool (using role-play to illustrate the
different communication channels)
- Anticipate the impact of different channels on managerial communication
Details + / -
Module 3 • Promoting good citizenship in the workplace
Here you'll work on the importance of civility at work, and use strategies to promote and maintain respectful and courteous behavior within your team. You'll be able to:
- Define good citizenship in the workplace
- Identify situations where civility is lacking
- Use strategies to promote good citizenship within the team
Module 4 • Maintaining harmony through empathy
In this module you'll be able to transform your behaviors to demonstrate empathy, in order to foster harmonious working relationships and better understand the perspectives and emotions of others. You will be able to:
- Define empathy and its different types.
- Use techniques to develop empathy in managerial communication situations.
- Integrate empathy into communication strategies to prevent or resolve
conflicts.
Module 5 • How to manage my emotions as a manager
You'll identify techniques and strategies for managing your emotions effectively, so you can maintain clear, constructive communication even in stressful or conflictual situations.
You will be able to:
- Explain the basic principles of emotion management.
- Practice emotion management techniques in stressful communication scenarios.
- Identify personal strategies for managing emotions in the workplace.
Module 6 • Using non-violent communication (NVC)
At the end of this module, you will be able to use a Non-Violent Communication (NVC) technique to prevent conflict and improve the quality of professional interactions, by promoting respectful and empathetic communication.
You will have the opportunity to :
- Discover NVC (principles and practices)
- Use a NVC tool in role-playing and simulating high-risk situations
- Draw up an action plan to apply what you've learned to your day-to-day
communications.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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