Managerial communication: communicating effectively and generating performance

Managerial communication training can change the way you lead. You'll leave with concrete strategies for overcoming everyday obstacles and creating a harmonious, productive work environment.

Module 1 - Communicating according to personality types
In this module, you'll identify and understand different personality types so you can adapt your communication style to better interact with your colleagues and subordinates.
You will :

• Identify the different personality types.

• Distinguish the main characteristics of each personality type.

• Adapt their communication style according to the personality types identified.

Module 2 - Choosing the right communication channel for your message and audience
In this module, you'll learn about the different communication channels available to you (verbal, non-verbal, written). You'll also learn about their respective impact in professional interactions, and how to use them to improve your communication skills.
You will :

• Understand the different channels of communication (verbal, non-verbal, written)

• Identify the right communication tool (using role-play to illustrate the different communication channels)

• Anticipate the impact of different channels on managerial communication

Module 3 - Promoting good citizenship in the workplace
Here you'll work on the importance of civility at work, and use strategies to promote and maintain respectful and courteous behavior within your team.
You'll be able to:

• Define good citizenship in the workplace

• Identify situations where civility is lacking

• Use strategies to promote good citizenship within the team
   

Module 4 - Maintaining harmony through empathy
In this module you'll be able to transform your behaviors to demonstrate empathy, in order to foster harmonious working relationships and better understand the perspectives and emotions of others.
You will be able to:

• Define empathy and its different types.

• Use techniques to develop empathy in managerial communication situations.

• Integrate empathy into communication strategies to prevent or resolve conflicts.

Module 5 - How to manage my emotions as a manager
You'll identify techniques and strategies for managing your emotions effectively, so you can maintain clear, constructive communication even in stressful or conflictual situations.

You will be able to:

• Explain the basic principles of emotion management.

• Practice emotion management techniques in stressful communication scenarios.

• Identify personal strategies for managing emotions in the workplace.

Module 6 - Using non-violent communication (NVC)
At the end of this module, you will be able to use a Non-Violent Communication (NVC) technique to prevent conflict and improve the quality of professional interactions, by promoting respectful and empathetic communication.

You will have the opportunity to :

• Discover NVC (principles and practices)

• Use a NVC tool in role-playing and simulating high-risk situations

• Draw up an action plan to apply what you've learned to your day-to-day communications.