Turn communication into leverage! Become a leader among your employees!

Imagine a team that receives clear instructions, where every member feels heard and understood, and where conflicts are resolved respectfully and effectively.
Alas, this is a far cry from the day-to-day reality of most managers.
How many times have you felt the frustration of having your messages misinterpreted, or the exhaustion of having to manage incessant conflict? How many times have you wished you could motivate your team with words that really resonate?
Managerial communication is much more than a simple exchange of information. It's the art of transforming directives into concrete actions, cultivating an environment of trust and cooperation, and inspiring every team member to give their best.
Our managerial communication training immerses you in the real-life challenges faced by managers: difficult personalities, frequent misunderstandings, and strong emotions that can hamper productivity. We give you practical tools to navigate these turbulent waters with confidence. Using proven techniques such as non-violent communication (NVC) and active listening, you'll learn how to transform delicate conversations into opportunities for growth and collaboration.

Is it for you ?

Any manager or team leader

Prerequisite

None.

What You'll Walk Away With

✓ Improving interpersonal skills
✓ Improved team performance
✓ Development of emotional intelligence
✓ Strengthen professional relationships

Training content

Managerial communication training can change the way you lead. You'll leave with concrete strategies for overcoming everyday obstacles and creating a harmonious, productive work environment.

1 Communicating according to personality types

In this module, you'll identify and understand different personality types so you can adapt your communication style to better interact with your colleagues and subordinates. You will :

Identify the different personality types.
Distinguish the main characteristics of each personality type.
Adapt their communication style according to the personality types identified.

2 Choosing the right communication channel for your message and audience

In this module, you'll learn about the different communication channels available to you (verbal, non-verbal, written). You'll also learn about their respective impact in professional interactions, and how to use them to improve your communication skills. You will :

Understand the different channels of communication (verbal, non-verbal, written)
Identify the right communication tool (using role-play to illustrate the different communication channels)
Anticipate the impact of different channels on managerial communication

3 Promoting good citizenship in the workplace

Here you'll work on the importance of civility at work, and use strategies to promote and maintain respectful and courteous behavior within your team. You'll be able to:

Define good citizenship in the workplace
Identify situations where civility is lacking
Use strategies to promote good citizenship within the team

4 Maintaining harmony through empathy

In this module you'll be able to transform your behaviors to demonstrate empathy, in order to foster harmonious working relationships and better understand the perspectives and emotions of others. You will be able to:

Define empathy and its different types.
Use techniques to develop empathy in managerial communication situations.
Integrate empathy into communication strategies to prevent or resolve conflicts.

5 How to manage my emotions as a manager

You'll identify techniques and strategies for managing your emotions effectively, so you can maintain clear, constructive communication even in stressful or conflictual situations.

You will be able to:

Explain the basic principles of emotion management.
Practice emotion management techniques in stressful communication scenarios.
Identify personal strategies for managing emotions in the workplace.

6 Using non-violent communication (NVC)

At the end of this module, you will be able to use a Non-Violent Communication (NVC) technique to prevent conflict and improve the quality of professional interactions, by promoting respectful and empathetic communication.

You will have the opportunity to :

Discover NVC (principles and practices)
Use a NVC tool in role-playing and simulating high-risk situations
Draw up an action plan to apply what you've learned to your day-to-day communications.

📌 Practical information

Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.