ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Master ITIL® 5 fundamentals and earn certification in digital service management
This training is delivered as an intensive two day workshop covering the ITIL® framework (version 5) and is based on the latest PeopleCert recommendations for digital product and service management.
It reflects the evolution of ITIL to respond to today's digital, AI-driven environments.
Participants learn the fundamental knowledge needed to manage digital products and services using the updated ITIL guiding principles, lifecycle, value system, and AI-native practices.
At the end of the training, participants take a one-hour multiple-choice exam to obtain the PeopleCert ITIL® Foundation in IT Service Management international certificate.
Is it for you ?
This training is intended for: anyone involved in the design, delivery, operation, or support of digital products and services. IT professionals, service desk agents, system administrators, analysts, and consultants. Individuals seeking internationally recognized ITIL® certification.
Prerequisites
No prior knowledge of ITIL is required.
What You'll Walk Away With
- ✓ Understand the basics of ITIL 5 to better structure and enhance your digital services.
- ✓ Optimize every stage of a service's lifecycle to create more value.
- ✓ Apply ITIL 5 principles in your daily work to improve efficiency, quality, and decision-making.
- ✓ Integrate AI, automation, Agile, and DevOps into a consistent approach to service management.
- ✓ Benefit from solid preparation for ITIL 5 Foundation certification.
Training content
1 Introduction to Digital Product and Service Management
- Introduction to ITIL (version 5) and how it has evolved from ITIL® 4
- Digital-first and product-oriented operating models
- Experience-driven value creation
2 Key concepts and terminology
- Digital product, digital service, service relationships
- Value, results, experience, trust, sustainability
- Service roles, responsibilities, actions, and interactions
- Co-creation of value
3 ITIL® Product and Service Lifecycle
- Unified end-to-end lifecycle
- Nonlinear, iterative, and value-driven approach
- ITIL® Value System
- ITIL® guiding principles
- Governance, practices, and operating model
4 Knowledge Consolidation, Practical Cases and ITIL® 5 Certification Preparation
- Value chains and modeling
- ITIL® and artificial intelligence
- ITIL® and other reference frameworks
- Exam preparation
Keep in Mind
2 days of training, including exam preparation (exam to be scheduled later by the candidate). The official PeopleCert ITIL® Foundation (version 5) exam and the ITIL® Foundation (version 5) reference manual are included. Participants will receive a voucher valid for 12 months to take the exam and will need to schedule their session. The certification exam takes place online after the training and requires: A computer connected to the Internet A working camera and microphone Format: 40 multiple-choice questions Duration: 60 minutes ITIL® is a registered trademark of the PeopleCert Group. Used under license from PeopleCert. All rights reserved. It is recommended that you take this training course with an accredited organization using accredited training materials.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
