Benoit Lavallée has over two decades of experience in information technology operations. His tenure at Téléglobe Canada / Tata Communications gave him insight into the inner workings of ITSM on a global scale. Subsequently, his experience with ITIL frameworks at Bell Canada enabled him to excel in key practices such as Incident Management, Change Management, Problem Management, and CMDB.
He continued his career at the Université de Montréal, where he participated in implementing ITIL practices within the university's IT department.
In addition to his role as an advisor, he also serves as an accredited trainer in ITIL best practices and Lean Management; his background is rooted in practical experience with a strong background in training, a blend that makes his sessions truly engaging.
