ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
How to increase the value of IT services for stakeholders with ITIL® 4
The ITIL®4 Drive Stakeholder Value (DSV) qualification is designed to provide the candidate with an understanding of how to design customer journeys, target markets and stakeholders, foster relationships, shape demand and define service offerings, align expectations and agree services, integrate and disconnect customers and users, ensure continuous value co-creation and realize and validate service value
The ITIL®4 DSV course and exam will help candidates successfully engage and interact in creating valuable services and relationships with all stakeholders as described in the latest version of ITIL®, the most widely adopted IT service management best practice in the world.
The ITIL®4 DSV qualification is one of the prerequisites for the ITIL®4 Managing Professional designation.
Is it for you ?
Personnel involved in developing relationships and interaction between the service provider and its customers, partners and suppliers
Prerequisites
FOUNDATION ITIL®4 certification and one year of IT experience
What You'll Walk Away With
- ✓ Understand stakeholder, market, and customer relationship management
- ✓ Structure demand, service offerings, and agreements to maximize value
- ✓ Apply ITIL practices to co-create value with customers
- ✓ Manage customer transitions (onboarding and offboarding) effectively
- ✓ Manage service value throughout the lifecycle
Training content
1 Day 1:
- Review of the ITIL®4 Foundation Principles
- Relationship with stakeholders, markets and customers
2 Day 2:
- ITIL® practices contribute to the development of stakeholder value
- Demand, supply and agreements
3 Day 3:
- Customer transitions, on/off-board
- Service Value Management
- Exam preparation
- Review (if applicable)
- Conclusion.
Keep in Mind
The AXELOS ITIL®4 DSV exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
