Objectives of the training
At the end of the course, participants will be able to apply ITIL principles to develop engagement and interaction between a service provider and its stakeholders.Targeted audience
Personnel involved in developing relationships and interaction between the service provider and its customers, partners and suppliersPrerequisite
FOUNDATION ITIL®4 certification and one year of IT experienceTrainers
Course architecture
- Review of the ITIL®4 Foundation Principles;
- Relationship with stakeholders, markets and customers;
- ITIL® practices contribute to the development of stakeholder value
- Demand, supply and agreements;
- Customer transitions, on/off-board
- Service Value Management;
- Exam preparation;
- Review (if applicable);
- Conclusion.
Pedagogical details
Training architecture
This course includes a series of interactive readings supplemented by exercises and small group practice with exam-style questions.
Type of training
Training Notes
The AXELOS ITIL®4 DSV exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
The ITIL® courses on this page are offered by Qualiti7 ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote