The ITIL®4 Drive Stakeholder Value (DSV) qualification is designed to provide the candidate with an understanding of how to design customer journeys, target markets and stakeholders, foster relationships, shape demand and define service offerings, align expectations and agree services, integrate and disconnect customers and users, ensure continuous value co-creation and realize and validate service value The ITIL®4 DSV course and exam will help candidates successfully engage and interact in creating valuable services and relationships with all stakeholders as described in the latest version of ITIL®, the most widely adopted IT service management best practice in the world. The ITIL®4 DSV qualification is one of the prerequisites for the ITIL®4 Managing Professional designation.
Objectives
At the end of the course, participants will be able to apply ITIL principles to develop engagement and interaction between a service provider and its stakeholders.
Is it for you ?
Personnel involved in developing relationships and interaction between the service provider and its customers, partners and suppliers
Prerequisite
FOUNDATION ITIL®4 certification and one year of IT experience
Your benefits
Content
Day 1:
- Review of the ITIL®4 Foundation Principles
- Relationship with stakeholders, markets and customers
Day 2:
- ITIL® practices contribute to the development of stakeholder value
- Demand, supply and agreements
Day 3:
- Customer transitions, on/off-board
- Service Value Management
- Exam preparation
- Review (if applicable)
- Conclusion.
Notes
The AXELOS ITIL®4 DSV exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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