TI187
IT governance

ITIL® Specialist 4 - Driving Stakeholder Value (DSV)

How to increase the value of IT services for stakeholders with ITIL® 4
The ITIL®4 Drive Stakeholder Value (DSV) qualification is designed to provide the candidate with an understanding of how to design customer journeys, target markets and stakeholders, foster relationships, shape demand and define service offerings, align expectations and agree services, integrate and disconnect customers and users, ensure continuous value co-creation and realize and validate service value The ITIL®4 DSV course and exam will help candidates successfully engage and interact in creating valuable services and relationships with all stakeholders as described in the latest version of ITIL®, the most widely adopted IT service management best practice in the world. The ITIL®4 DSV qualification is one of the prerequisites for the ITIL®4 Managing Professional designation.
Duration
3 days
Schedule
See training dates for details
Regular fee
$2,675
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,407

Objectives of the training

At the end of the course, participants will be able to apply ITIL principles to develop engagement and interaction between a service provider and its stakeholders.

Targeted audience

Personnel involved in developing relationships and interaction between the service provider and its customers, partners and suppliers

Prerequisite

FOUNDATION ITIL®4 certification and one year of IT experience
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
3 days
Schedule
See training dates for details
Regular fee
$2,675
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,407
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Tell us more
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