This training is delivered as an intensive two-and-a-half-day workshop covering the ITIL® framework (version 5) and is based on the latest PeopleCert recommendations for digital product and service management.
It reflects the evolution of ITIL to respond to today's digital, AI-driven environments.
Participants learn the fundamental knowledge needed to manage digital products and services using the updated ITIL guiding principles, lifecycle, value system, and AI-native practices.
At the end of the training, participants take a one-hour multiple-choice exam to obtain the PeopleCert ITIL® Foundation in IT Service Management international certificate.
This training introduces ITIL® (version 5) and is based on the official syllabus: ITIL_FND_Syllabus_EN_v5.0
Objectives
By the end of this training, participants will be able to understand and explain the key concepts of ITIL® (version 5), apply the guiding principles and the value system to structure and improve digital service management, and effectively prepare for the official ITIL® Foundation exam to obtain PeopleCert certification.
Is it for you ?
This training is intended for: anyone involved in the design, delivery, operation, or support of digital products and services. IT professionals, service desk agents, system administrators, analysts, and consultants. Individuals seeking internationally recognized ITIL® certification.
Prerequisite
No prior knowledge of ITIL is required.
Your benefits
Content
DAY 1
Introduction to Digital Product and Service Management
- Introduction to ITIL (version 5) and how it has evolved from ITIL® 4
- Digital-first and product-oriented operating models
- Experience-driven value creation
Key concepts and terminology
- Digital product, digital service, service relationships
- Value, results, experience, trust, sustainability
- Service roles, responsibilities, actions, and interactions
Co-creation of value
Détails + / -
DAY 2
ITIL® Product and Service Lifecycle
- Unified end-to-end lifecycle
- Nonlinear, iterative, and value-driven approach
- ITIL® Value System
- ITIL® guiding principles
- Governance, practices, and operating model
DAY 3
- Value chains and modeling
- ITIL® and artificial intelligence
- ITIL® and other reference frameworks
- Exam preparation
Notes
2.5 days of training, including exam preparation (exam to be scheduled later by the candidate).
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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