Customer Success and Service Management leader with over 25 years of experience delivering enterprise and public sector outcomes across leading telecommunications organizations in Canada, Egypt and Qatar. Specialized in applying ITIL-aligned IT Service Management (ITSM) practices to improve service quality, customer adoption, and value realization.
Experienced in establishing service governance, performance measurement, and continuous improvement frameworks using ITSM and CRM platforms to align service delivery with business objectives. Recognized for building high-performing, cross-functional teams and partnering with executive stakeholders in complex, regulated environments.
ITIL® 4 certified and bilingual in English and French, with a strong track record of translating service management strategy into measurable customer and business outcomes.
