Copilot Studio: creating customized chatbots

This training offers a comprehensive structure to guide participants through learning and mastering Microsoft Copilot Studio, helping them develop the skills needed to create customized, high-performance AI solutions.

1. What is Microsoft Copilot Studio? 
Discover the basics of Microsoft Copilot Studio, its key features and how it can transform your work. Learn how to navigate the interface and understand the fundamental concepts.

Topics covered:

• Copilot Studio overview

• Navigation and user interface

2. Designing a chatbot with Copilot Studio 
Learn how to create your first chatbot, or conversational robot, using Copilot Studio's tools. Understand the basics of conversational design and how to ask questions, use conditions and variables to get relevant responses.
 

Topics covered:

• Designing questions and conditions

• Using variables
   

3. Data integration and generative AI 
Explore how to integrate data from various sources such as SharePoint, OneDrive, and uploaded documents. Use generative AI to enhance your Copilot's capabilities.
 

Topics covered:

• Data integration

• Using generative AI

4. Automation and actions 
Learn how to set up automated actions that your Copilot can execute according to different conditions. Understand advanced concepts such as dynamic chaining and regular expressions.
 

Topics covered:

• Automating actions

• Dynamic chaining and regular expressions

5. Publication and analysis 
Discover how to publish your co-pilots on different platforms (Teams, websites, social networks) and how to analyze the performance of your chatbots to continually improve their effectiveness.
 

Topics covered:

• Publishing on various platforms

• Performance analysis and user feedback

6. Creating complete co-pilots 
Apply all the skills learned to build two complete copilots: an internal HR chatbot and a customer service chatbot. Put all the techniques into practice to create real solutions.

Topics covered: 

• Complete chatbot design

• Knowledge and action integration

7. Next steps 
Finalize your learning with a recap of key concepts and discover the next steps to continue improving your co-pilots.
 

Points covered: 

• Recap

• Orientation for future projects.