CH173
Collaboration and communication

Business writing: optimizing email and chat communications

97 %
overall satisfaction for this training
E-mails and instant messages are deemed to be considered great means of communication that play key roles in your relations with customers, colleagues and business partners. However, it is of great importance to know how to be wary of their accessibility and immediacy features. Whether written lightly, nonchalantly, or emotionally, they can easily backfire and seriously damage your relations with others. It is, therefore, better to be aware of their potential hazards and assess the weight of the words prior to clicking on “Send”. In order to optimize your written communication, you will make use of the best recognized practices adopted in this respect to get the responses you need and to make sure you leave a positive impression. Always remind yourself of the Latin proverb saying “Verba volant, scripta manent”, meaning that the spoken words fly away, but written words remain – so are e-mails and instant messages as well!
Duration
1 day
Schedule
9h to 16h
Regular fee
$510
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$460

Objectives

By the end of this training, the participant will be able to write appropriate e-mails and instant messages according to current best practices.

Targeted audience

All

Prerequisite

None
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
1 day
Schedule
9h to 16h
Regular fee
$510
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$460
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Tell us more
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