Business writing: optimizing email and chat communications

E-mails and instant messages are deemed to be considered great means of communication that play key roles in your relations with customers, colleagues and business partners. However, it is of great importance to know how to be wary of their accessibility and immediacy features. Whether written lightly, nonchalantly, or emotionally, they can easily backfire and seriously damage your relations with others. It is, therefore, better to be aware of their potential hazards and assess the weight of the words prior to clicking on “Send”. In order to optimize your written communication, you will make use of the best recognized practices adopted in this respect to get the responses you need and to make sure you leave a positive impression. Always remind yourself of the Latin proverb saying “Verba volant, scripta manent”, meaning that the spoken words fly away, but written words remain – so are e-mails and instant messages as well!