Objectives of the training
At the end of this course, participants will be familiar with a management method that combines flexibility and rigor.Targeted audience
Administrative staffPrerequisite
NoneTrainers
Course architecture
Introduction
Identification of your training objectives
Identify the role, functions and key competencies of today's assistant
Self-assessment of your key competencies
Psychometric personality test to understand your profile
The dangers of dispersion and lack of organization
How to get rid of dispersed information
The importance of centralizing information in a single tool, and how to achieve this
Description and demonstration of the activity management method
Configuring Outlook software for maximum performance
Using the tasks function to centralize information relating to your activities
How to improve task execution
How to manage long tasks and/or projects
How to break down and document long tasks
Using Planner to manage deliverables
Linking Planner deliverables to Outlook Tasks to plan related activities
Introduction to the task assignment function
Balancing your workload
Taking into account your manageable time
Plan the right activities at the right times
Plan your workload in a flexible yet rigorous way
Implementing a new time management technique
How to prioritize
How to set your priorities
Clearly define the terms urgent, important and priority
Clearly defining prioritization
Reflecting on prioritization
Prioritization exercise
Get the information you need to prioritize the right activities
Plan to be able to prioritize
Staying on course by managing the new and unexpected
Avoiding forgetfulness
How to manage multiple tasks and stay focused
Grouping tasks by type of activity
Plan a block of time for tasks that require a lot of concentration
Maximizing efficiency at work
Managing communications
Managing telecommunications
Negotiate your schedule
Good planning and follow-up
Shared diary essentials
Exchange network essentials
Essentials for organizing events
Create templates to standardize working methods
Create templates to save time
Using templates effectively
Work efficiently with several people on the same document
Filing your documents
The rules of good digital organization
How to share documents
How to manage document versions
Creating e-mail templates for effective communication
Using QuickParts to save time and standardize communications
Filing e-mails properly
Understand your strengths and weaknesses in communication to develop practices adapted to your personality and that of your colleagues.
Analyze the results of your psychometric test
Communicating effectively
Use the right communication tools
Creating and managing follow-up sheets to consolidate communications
Best practices in e-mail management
Establishing a protocol to eliminate poor communication practices
Communicating effectively in negotiation mode
Schedule meetings to synchronize your activities
Your personal action plan
What changes will I implement?
What will these changes enable me to improve?
Are the targeted changes realistic?
What resources will enable me to achieve my goals?
What won't I change, and why?
Pedagogical details
Training architecture
Interactive presentations, illustrations using concrete examples, demonstration of proposed methods, practical exercises, self-evaluation tests and action plans completed during training.
Type of training
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote