Techniques for Writing Policies, Procedures and Work Instructions

At the end of this course, you will have the tools to :

• List the documents to be drafted: policies, procedures, instructions, processes

• Identify priority drafting needs

• Establish a precise action plan and schedule, as well as clear guidelines and standards

• Identify resources required for drafting work

• Identify constraints

• Prepare a copywriting framework tailored to your company's needs

• Anticipate the impact of drafting a compendium of policies and procedures, such as reducing silo work and increasing collaboration.

• Know what your colleagues are doing and why they're doing it

• Establish a genuine culture of sharing within work teams

• Take a critical look at your documents: do they project an image of quality, efficiency and competence?

• Get through every stage of the project Integrate new employees more easily.

   

• Policies
• Procedures
• Processes (in particular before and after process documentation)
• Instructions

• Roles and responsibilities of stakeholders in a knowledge transfer process

• Identifying the need
• Project organization
• Gathering information
• Information dissemination and access
• Supervision and follow-up
• Review and change management.