For a company, the effective sharing and valorization of its organizational knowledge is essential. The collection of policies, procedures and work instructions will be an important tool in your continuous improvement process. Learn how to effectively document your organization's knowledge. Consolidate, promote and disseminate the knowledge acquired by everyone in your company! Open the door to numerous improvements!
Objectives
Learn how to effectively document your organization's knowledge.
Is it for you ?
Those responsible for drafting and updating official company documentation
Prerequisite
None
Your benefits
At the end of this course, you will have the tools to :
- List the documents to be drafted: policies, procedures, instructions, processes
- Identify priority drafting needs
- Establish a precise action plan and schedule, as well as clear guidelines and standards
- Identify resources required for drafting work
- Identify constraints
- Prepare a copywriting framework tailored to your company's needs
- Anticipate the impact of drafting a compendium of policies and procedures, such as reducing silo work and increasing collaboration.
- Know what your colleagues are doing and why they're doing it
- Establish a genuine culture of sharing within work teams
- Take a critical look at your documents: do they project an image of quality, efficiency and competence?
- Get through every stage of the project Integrate new employees more easily.
Content
Definitions and particularities of the content elements of the official compendium of knowledge :
- Policies
- Procedures
- Processes (in particular before and after process documentation)
- Instructions
What knowledge and information should be documented, and why?
- Roles and responsibilities of stakeholders in a knowledge transfer process
Details + / -
Starting the writing project :
- Identifying the need
- Project organization
- Gathering information
- Information dissemination and access
- Supervision and follow-up
- Review and change management.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quote