Master essential methods to create clear, structured documentation that improves compliance and operational efficiency
For a company, the effective sharing and valorization of its organizational knowledge is essential. The collection of policies, procedures and work instructions will be an important tool in your continuous improvement process.
Learn how to effectively document your organization's knowledge. Consolidate, promote and disseminate the knowledge acquired by everyone in your company! Open the door to numerous improvements!
Is it for you ?
Those responsible for drafting and updating official company documentation
Prerequisites
None
What You'll Walk Away With
- ✓ Identify and structure key documents: policies, procedures, processes, and work instructions
- ✓ Prioritize writing needs and plan projects with clear timelines and standards
- ✓ Design templates to standardize organizational documentation
- ✓ Organize knowledge capture, distribution, and update processes
- ✓ Assess and improve document quality to enhance collaboration and onboarding
Training content
1 Definitions and particularities of the content elements of the official compendium of knowledge :
- Policies
- Procedures
- Processes (in particular before and after process documentation)
- Instructions
2 What knowledge and information should be documented, and why?
- Roles and responsibilities of stakeholders in a knowledge transfer process
3 Starting the writing project :
- Identifying the need
- Project organization
- Gathering information
- Information dissemination and access
- Supervision and follow-up
- Review and change management.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
