In this course, you'll learn how to develop and implement the Teams phone system within your organization. First, you'll explore the various enterprise voice solutions and the licenses required. Next, you'll learn how to manage phone numbers and policies impacting the user experience. Finally, you'll familiarize yourself with the troubleshooting tools available for the Teams phone system in your business environment. At the end of this course, you'll be equipped to efficiently deploy and administer Microsoft Teams voice features within your organization.
Objectives
By the end of this course, participants will be able to use the Microsoft Teams telephony environment effectively.
Is it for you ?
IT directors and managers, telephony administrators, Microsoft 365 administrators and technicians.
Prerequisite
Minimum knowledge of corporate telephony and minimum knowledge of Microsoft 365 administration
Your benefits
Content
Microsoft Teams has become a must-have in the world of telephony.
The course offers a complete immersion in the administration of the Microsoft Teams telephony environment, providing participants with hands-on expertise in configuring, managing and troubleshooting advanced telephony features
Section 1: How to plan your Microsoft Teams phone system
- Microsoft PSTN connectivity
- Call plans
- Direct routing
- Telephony system requirements
- PSTN solution design
- Emergency calls
- Hardware ecosystem
- Analog device
Section 2: Configuring Microsoft Teams phone systems
- Telephone number management
- User management
- User settings and policies
- Dialing plans
- Compliance registration
- Display management
- Music on hold
- Call rights management
- Call park management
- Audio conference bridges
- Routing management
- 911 management
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Section 3: How to deploy Teams voice applications
- Call queues
- Automatic attendant
- Resource accounts
Section 4: Troubleshooting Microsoft Teams
- Client logs and cache
- Telephony problems
- Monitoring and troubleshooting tools
- Call analysis
- Call quality dashboard
- Power BI reports
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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