Configure, deploy, and manage Microsoft Teams telephony in enterprise environments
In this course, you'll learn how to develop and implement the Teams phone system within your organization. First, you'll explore the various enterprise voice solutions and the licenses required. Next, you'll learn how to manage phone numbers and policies impacting the user experience. Finally, you'll familiarize yourself with the troubleshooting tools available for the Teams phone system in your business environment. At the end of this course, you'll be equipped to efficiently deploy and administer Microsoft Teams voice features within your organization.
Is it for you ?
IT directors and managers, telephony administrators, Microsoft 365 administrators and technicians.
Prerequisites
Minimum knowledge of corporate telephony and minimum knowledge of Microsoft 365 administration
What You'll Walk Away With
- ✓ Design and plan a Teams telephony solution (PSTN connectivity, direct routing, licensing, emergency calling)
- ✓ Configure and manage telephony settings (phone numbers, policies, dialing plans, call permissions)
- ✓ Deploy voice applications (call queues, auto attendants, resource accounts)
- ✓ Manage advanced features (audio conferencing, call park, music on hold, compliance recording)
- ✓ Troubleshoot issues using monitoring tools, call analytics, and Power BI reporting
Training content
The course offers a complete immersion in the administration of the Microsoft Teams telephony environment, providing participants with hands-on expertise in configuring, managing and troubleshooting advanced telephony features
1 How to plan your Microsoft Teams phone system
- Microsoft PSTN connectivity
- Call plans
- Direct routing
- Telephony system requirements
- PSTN solution design
- Emergency calls
- Hardware ecosystem
- Analog device
2 Configuring Microsoft Teams phone systems
- Telephone number management
- User management
- User settings and policies
- Dialing plans
- Compliance registration
- Display management
- Music on hold
- Call rights management
- Call park management
- Audio conference bridges
- Routing management
- 911 management
3 How to deploy Teams voice applications
- Call queues
- Automatic attendant
- Resource accounts
4 Section 4: Troubleshooting Microsoft Teams
- Client logs and cache
- Telephony problems
- Monitoring and troubleshooting tools
- Call analysis
- Call quality dashboard
- Power BI reports
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.