Objectives of the training
By the end of this course, participants will be able to use the Microsoft Teams telephony environment effectively.Targeted audience
IT directors and managers, telephony administrators, Microsoft 365 administrators and technicians.Prerequisite
1) Minimum knowledge of corporate telephony 2) Minimum knowledge of Microsoft 365 administrationTrainers
Course architecture
Microsoft Teams has become a must-have in the world of telephony.
The course offers a complete immersion in the administration of the Microsoft Teams telephony environment, providing participants with hands-on expertise in configuring, managing and troubleshooting advanced telephony features
Section 1: How to plan your Microsoft Teams phone system
- Microsoft PSTN connectivity
- Call plans
- Direct routing
- Telephony system requirements
- PSTN solution design
- Emergency calls
- Hardware ecosystem
- Analog device
Section 2: Configuring Microsoft Teams phone systems
- Telephone number management
- User management
- User settings and policies
- Dialing plans
- Compliance registration
- Display management
- Music on hold
- Call rights management
- Call park management
- Audio conference bridges
- Routing management
- 911 management
Section 3: How to deploy Teams voice applications
- Call queues
- Automatic attendant
- Resource accounts
Section 4: Troubleshooting Microsoft Teams
- Client logs and cache
- Telephony problems
- Monitoring and troubleshooting tools
- Call analysis
- Call quality dashboard
Power BI reports
Pedagogical details
Type of training
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote