Inspire confidence rather than fear. How to make employees responsible and get them to change their own bad habits (inappropriate attitude, sloppy dress, repeated lateness, poor performance, absenteeism...)? How to correct irritants within the team without disciplining and looking like the "bad guy"? By equipping the manager with a methodology based on commitment to encourage mobilization and avoid the negative consequences of a disciplinary process! The Virage 180^TM Turnaround Interview method aims to minimize disciplinary management in order to better strengthen the bond of trust between the manager and his or her employee for lasting solutions. These solutions promote improved productivity, better time management, lower costs, etc., but also strengthen motivation, equity and the work climate.

Duration

2 days

Schedule

9h to 16h

Regular fee

$1,150

Preferential fee

$1,035

Objectives of the training

At the end of the course, participants will be able to apply an intervention method based on employee engagement.

Targeted audience

Managers (unionized or not), Human Resources professionals and managers.

Prerequisite

None

Trainers

France Lefebvre, CRHA

Benefits for Participants

At the end of this training, you will know when and how to react to inappropriate behaviour by a member of your team.

Course architecture

Whether you are an experienced or newly promoted manager, it is not always easy to know how to re-direct an employee who is behaving inappropriately. Especially since some employees may have developed a variety of creative defense strategies. This is why it is important to know which method will be effective in correcting the situation, without resorting to discipline. In this training, you will learn how to build an intervention strategy based on engagement to manage minor behavioral deviations.

Better understand human behavior

What motivates our behaviors and actions
Anchoring the notion of reward
Why is it so difficult to change (bad) habits
What are the key motivators for change

How to prepare for a 180° Turnaround Interview^TM

Differentiating between a coaching approach and a disciplinary approach
What to prepare before the meeting with the employee (informal conversation, notes, etc.)
How should the meeting be conducted?

What are the steps in a Turnaround Interview^TM?
Step 1: How to get the employee to recognize a recurring behaviour

How to state the facts calmly and accurately
Avoiding the pitfalls of certain wording
How to keep control of the conversation
What body language to use
How to manage the employee's defensive reactions to deny the behaviour

Step 2: How to get the employee to recognize the need to change

Remind the employee of the "rules of the game", the obligations of the position, the possible impacts if the bad habit spreads to the whole team, etc.
How to manage the employee's defensive reactions to minimize the behaviour or the relevance of the intervention.

Step 3: How to arrive at possible solutions

How to encourage a solution that comes from the person concerned and not from the manager
How to manage the employee's defensive reactions so that he/she takes responsibility for correcting his/her behaviour.

Step 4: How to get the employee to make a measurable commitment to implement the solutions identified

How to avoid vague promises and loopholes in favour of a specific and measurable commitment.
Agree on a follow-up
How to recognize the last possible defenses and avoid grey areas

How to conclude to anchor the commitment

What words to use to reinforce the employee's confidence in their ability to make the change

What to do if the 180° Turnaround Interview^TM does not produce the desired results

What options if the inappropriate behaviour persists or returns.

Training Notes

Learning V180^TM is like learning to play chess: moving the pieces is the easy part. You have to play chess to understand the game. V180^TM requires participants to use role-playing and various exercises to become proficient. Thus, early in the training, participants are asked to describe personal management experiences, and are then involved in role-playing, group workshops, games and demonstrations of real-life situations.

Please note that this training requires the sending of paper documents prior to the training. In this case, customer service may need to contact you to confirm your delivery address.

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Duration

2 days

Schedule

9h to 16h

Regular fee

$1,150

Preferential fee

$1,035

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Team Management: Resolving Inappropriate Behavior with the Turnaround Interview

Objectives of the training

Targeted audience

Prerequisite

Trainers

Benefits for Participants

Course architecture

Training Notes

Private or personalized training

Private or personalized training

Purchase summary

Virtuelle

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