Inspire confidence rather than fear. How to make employees responsible and get them to change their own bad habits (inappropriate attitude, sloppy dress, repeated lateness, poor performance, absenteeism...)? How to correct irritants within the team without disciplining and looking like the "bad guy"? By equipping the manager with a methodology based on commitment to encourage mobilization and avoid the negative consequences of a disciplinary process! The Virage 180TM Turnaround Interview method aims to minimize disciplinary management in order to better strengthen the bond of trust between the manager and his or her employee for lasting solutions. These solutions promote improved productivity, better time management, lower costs, etc., but also strengthen motivation, equity and the work climate.
Objectives
At the end of the course, participants will be able to apply an intervention method based on employee engagement.
Is it for you ?
Managers (unionized or not), Human Resources professionals and managers.
Content
Whether you are an experienced or newly promoted manager, it is not always easy to know how to re-direct an employee who is behaving inappropriately. Especially since some employees may have developed a variety of creative defense strategies. This is why it is important to know which method will be effective in correcting the situation, without resorting to discipline. In this training, you will learn how to build an intervention strategy based on engagement to manage minor behavioral deviations.
Better understand human behavior
- What motivates our behaviors and actions
- Anchoring the notion of reward
- Why is it so difficult to change (bad) habits
- What are the key motivators for change
How to prepare for a 180° Turnaround InterviewTM
- Differentiating between a coaching approach and a disciplinary approach
- What to prepare before the meeting with the employee (informal conversation, notes, etc.)
- How should the meeting be conducted?
Details + / -
What are the steps in a Turnaround InterviewTM?
Step 1: How to get the employee to recognize a recurring behaviour
- How to state the facts calmly and accurately
- Avoiding the pitfalls of certain wording
- How to keep control of the conversation
- What body language to use
- How to manage the employee's defensive reactions to deny the behaviour
Step 2: How to get the employee to recognize the need to change
- Remind the employee of the "rules of the game", the obligations of the position, the possible impacts if the bad habit spreads to the whole team, etc.
- How to manage the employee's defensive reactions to minimize the behaviour or the relevance of the intervention.
Step 3: How to arrive at possible solutions
- How to encourage a solution that comes from the person concerned and not from the manager
- How to manage the employee's defensive reactions so that he/she takes responsibility for correcting his/her behaviour.
Step 4: How to get the employee to make a measurable commitment to implement the solutions identified
- How to avoid vague promises and loopholes in favour of a specific and measurable commitment.
- Agree on a follow-up
- How to recognize the last possible defenses and avoid grey areas
How to conclude to anchor the commitment
- What words to use to reinforce the employee's confidence in their ability to make the change
What to do if the 180° Turnaround InterviewTM does not produce the desired results
- What options if the inappropriate behaviour persists or returns.
Notes
Learning V180TM is like learning to play chess: moving the pieces is the easy part. You have to play chess to understand the game. V180TM requires participants to use role-playing and various exercises to become proficient. Thus, early in the training, participants are asked to describe personal management experiences, and are then involved in role-playing, group workshops, games and demonstrations of real-life situations.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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