The ITIL®4 Strategist : Direct, Plan and Improve qualification is designed to provide the candidate with the practical skills necessary to create a "learning and improving" IT organization with a strong and effective strategic focus. In addition, provide practitioners with a practical and strategic method to plan and deliver continuous improvement with the necessary agility. The ITIL®4 Strategist course and exam will help candidates establish an IT learning and improvement organization based on the concepts outlined in the latest version of ITIL®, the world's most widely adopted IT service management best practice. The ITIL®4 Strategist qualification is one of the prerequisites for the ITIL®4 Managing Professional designation. It is also a prerequisite for the ITIL®4 Strategic Leader designation.
Objectives
At the end of the course, participants will be able to apply key ITIL® principles and concepts to lead and plan the improvement of IT management services, practices and organizational capabilities.
Is it for you ?
Personnel involved in the delivery, management and improvement of IT services. Participants must have one year of prior IT experience.
Prerequisite
ITIL®4 FOUNDATION Certification
Your benefits
Content
Day 1:
Review of the ITIL®4 Foundation Principles
DPI and SVC
- Key concepts of Direct, Plan and Improve;
- Management-Planning-Improvements
- Operating Model-Methods-Risks-Scope of Control
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, Compliance and Management
- Policies, controls and guidelines
- Scope of what needs to be directed and/or planned and how to apply direction and planning in this context.
- Objectives and requirements
- Role of Governance, Risk and Compliance (GRC) and how to integrate the principles and methods into the service value system.
- Key principles and methods of continuous improvement for all types of improvement
- Continuous Improvement Model and SVC
- Effective assessments
- Prioritizing results
- Successful business cases
See more + / -
Day 2:
Using OCM
- Principles and methods of communication and organizational change management (OCM
- Benefits of OCM
- Effective feedback channels
- Effective interfaces across the SVC
Indicators, metrics and measurements
- Measurement and reporting in DPI_ Meaningful indicators and metrics
Day 3:
Value streams and practices;
- Improving value streams and practices
- 4 dimensions and guiding principles
- Value stream mapping and workflows
- Eliminating waste
Exam preparation;
Review (if applicable);
Conclusion.
Notes
The AXELOS ITIL®4 DPI exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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