ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Master governance, continuous improvement, and planning in ITIL® 4
The ITIL®4 Strategist : Direct, Plan and Improve qualification is designed to provide the candidate with the practical skills necessary to create a "learning and improving" IT organization with a strong and effective strategic focus. In addition, provide practitioners with a practical and strategic method to plan and deliver continuous improvement with the necessary agility.
The ITIL®4 Strategist course and exam will help candidates establish an IT learning and improvement organization based on the concepts outlined in the latest version of ITIL®, the world's most widely adopted IT service management best practice.
The ITIL®4 Strategist qualification is one of the prerequisites for the ITIL®4 Managing Professional designation. It is also a prerequisite for the ITIL®4 Strategic Leader designation.
Is it for you ?
Personnel involved in the delivery, management and improvement of IT services. Participants must have one year of prior IT experience.
Prerequisites
ITIL®4 FOUNDATION Certification
What You'll Walk Away With
- ✓ Understand key concepts of direct, plan, and improve within the service value system (SVS)
- ✓ Integrate governance, risk, and compliance (GRC) into IT service management
- ✓ Apply continual improvement methods and prioritize high-value initiatives
- ✓ Use metrics, KPIs, and reporting to manage performance
- ✓ Optimize value streams and practices by eliminating waste
Training content
1 Day 1:
Review of the ITIL®4 Foundation Principles
DPI and SVC
- Key concepts of Direct, Plan and Improve;
- Management-Planning-Improvements
- Operating Model-Methods-Risks-Scope of Control
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, Compliance and Management
- Policies, controls and guidelines
- Scope of what needs to be directed and/or planned and how to apply direction and planning in this context.
- Objectives and requirements
- Role of Governance, Risk and Compliance (GRC) and how to integrate the principles and methods into the service value system.
- Key principles and methods of continuous improvement for all types of improvement
- Continuous Improvement Model and SVC
- Effective assessments
- Prioritizing results
- Successful business cases
2 Day 2:
Using OCM
- Principles and methods of communication and organizational change management (OCM
- Benefits of OCM
- Effective feedback channels
- Effective interfaces across the SVC
Indicators, metrics and measurements
- Measurement and reporting in DPI_ Meaningful indicators and metrics
3 Day 3:
Value streams and practices;
- Improving value streams and practices
- 4 dimensions and guiding principles
- Value stream mapping and workflows
- Eliminating waste
Exam preparation;
Review (if applicable);
Conclusion.
Keep in Mind
The AXELOS ITIL®4 DPI exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
