The ITIL®4 Strategist : Direct, Plan and Improve qualification is designed to provide the candidate with the practical skills necessary to create a "learning and improving" IT organization with a strong and effective strategic focus. In addition, provide practitioners with a practical and strategic method to plan and deliver continuous improvement with the necessary agility.
The ITIL®4 Strategist course and exam will help candidates establish an IT learning and improvement organization based on the concepts outlined in the latest version of ITIL®, the world's most widely adopted IT service management best practice.
The ITIL®4 Strategist qualification is one of the prerequisites for the ITIL®4 Managing Professional designation. It is also a prerequisite for the ITIL®4 Strategic Leader designation.
Duration
3 days
Schedule
9h to 16h
Regular fee
$2,800
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,520
Objectives of the training
At the end of the course, participants will be able to apply key ITIL® principles and concepts to lead and plan the improvement of IT management services, practices and organizational capabilities.Targeted audience
Personnel involved in the delivery, management and improvement of IT services. Participants must have one year of prior IT experience.Prerequisite
ITIL®4 FOUNDATION CertificationTrainers
Course architecture
Day 1:
Day 2:
Day 3:
- Review of the ITIL®4 Foundation Principles;
- DPI and SVC;
- Key concepts of Direct, Plan and Improve;
- Management-Planning-Improvements
- Operating Model-Methods-Risks-Scope of Control
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, Compliance and Management
- Policies, controls and guidelines
- Scope of what needs to be directed and/or planned and how to apply direction and planning in this context.
- Objectives and requirements
- Role of Governance, Risk and Compliance (GRC) and how to integrate the principles and methods into the service value system.
- Key principles and methods of continuous improvement for all types of improvements
- Continuous Improvement Model and SVC
- Effective assessments
- Prioritizing results
- Successful business cases
Day 2:
- Using OCM
- Principles and methods of communication and organizational change management (OCM)
- Benefits of OCM
- Effective feedback channels
- Effective interfaces across the SVC
- Indicators, metrics and measurements
- Measurement and reporting in DPI
- Meaningful indicators and metrics
Day 3:
- Value streams and practices;
- Improving value streams and practices
- 4 dimensions and guiding principles
- Value stream mapping and workflows
- Eliminating waste
- Exam preparation;
- Review (if applicable);
- Conclusion.
Pedagogical details
Training architecture
This course includes a series of interactive readings supplemented by exercises and small group practice with exam-style questions.
Training Notes
The AXELOS ITIL®4 DPI exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
The ITIL® courses on this page are offered by Qualiti7 ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
3 days
Schedule
9h to 16h
Regular fee
$2,800
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,520
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote