The ITIL®4 High Velocity IT (HVIT) qualification is designed to provide the candidate with the practical skills necessary to guide a digital organization so that it can operate using digital operating models in high velocity environments, focusing on the rapid delivery of products and services to achieve maximum. In addition, provide practitioners with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as cloud, automation and automated testing. The ITIL®4 HVIT course and exam will help candidates establish an IT learning and improvement organization based on the concepts outlined in the latest version of ITIL®, the world's most widely adopted IT service management best practice. The ITIL®4 HVIT qualification is one of the prerequisites for the ITIL 4 Managing Professional designation.
Objectives
At the end of the course, participants will be able to apply ITIL principles to help create value with digital products.
Is it for you ?
Personnel involved in the delivery, management and enhancement of digital IT services in a high-speed environment.
Prerequisite
FOUNDATION ITIL®4 certification and one year of IT experience.
Your benefits
Content
Day 1:
Review of ITIL®4 Foundation Principles
Key concepts of HVIT and digital products and services:
- Key Concepts of the Digital Enterprise
- Digital organization, high velocity computing, digital transformation and IT, digital product and technology
- High velocity computing desire and feasibility
- 5 digital product objectives
- Worthwhile investments, rapid development, resilient operations, co-created value, assured compliance
- HVIT and 4 dimensions, SVS, SVC and digital product life cycle
- Key HVIT concepts such as ethics, safety culture, Lean culture, Toyota Kata, Lean/agile/resilient/continuous, service-dominant logic, design thinking, complexity thinking
- Do the work and raise the bar
- Trust and be trusted
- Accept ambiguity and uncertainty
- Engage in continuous learning
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Day 2:
Ensure value creation from digital products and services;
- Architecture Management
- Business Analysis
- Deployment Management
- Service Validation and Testing
- Software development and management
- Achieve Resilient Operations
- Availability Management, Capacity and Performance Management, Event Monitoring and
- Management, Problem Management, Service Continuity Management, Infrastructure and Platform Management
Day 3:
Ensure value creation from digital products and services (continued);
- Ensuring value co-creation
- Relationship Management, Service Design and Service Desk
- Ensuring Compliance
- Information Security and Risk Management
Exam Preparation
Examination (if applicable)
Conclusion.
Notes
The AXELOS ITIL®4 HVIT exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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