ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Master the service value chain and ITIL practices for service delivery
The ITIL®4 Create, Deliver and Support (CDS) qualification is designed to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT products and services, relevant practices and methods and tools. The ITIL®4 CDS course and exam will help candidates create, deliver and support services as described in the latest version of ITIL®, the world's most widely adopted IT service management best practice. The ITIL®4 CDS qualification is one of the prerequisites for the ITIL 4 Managing Professional designation.
Is it for you ?
Personnel involved in the delivery and management of IT services.
Prerequisites
FOUNDATION ITIL®4 certification and one year of IT experience.
What You'll Walk Away With
- ✓ Understand and apply the service value chain to design and deliver services
- ✓ Plan and manage resources, information, and technology within the SVS
- ✓ Integrate key ITIL practices (deployment, change, testing, development)
- ✓ Structure user support with incident, problem, and service desk practices
- ✓ Coordinate and prioritize work to improve service delivery and support
Training content
1 Review of the ITIL®4 Foundation principles:
- How to plan and build a Service Value Chain
- Concepts and challenges across the Service Value Stream
- Shift-left approach
- Planning and managing resources in the Service Value System
- Use and value of information and technology throughout the Service Value System
- Using a value chain to design, develop and evolve new services
2 ITIL® practices contribute to creation, delivery and support
How the following ITIL® practices contribute to a value stream for a new service
- Service Design
- Software Development and Management
- Deployment Management
- Release Management
- Service Validation and Testing
- Change Enablement
Using the value chain to provide user support
3 How to create, deliver and support services
How the following ITIL® practices contribute to a value chain for user support
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring and Event Management
Coordinate, prioritize and structure work to create, deliver and support services
Exam Preparation
Review (if applicable)
Conclusion.
Keep in Mind
The AXELOS ITIL®4 CDS exam is included. The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam. Format : 40 multiple choice questions. Duration : 90 minutes.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
