Develop effective communication: styles, empathy, message impact, and conflict management in person and remotely.
Talking is easy. Being truly understood is another story. Whether it's to persuade, defuse a conflict, or mobilize a remote team, communication gaps come at a high price—in misunderstandings, tension, and inefficiency.
This online training covers communication styles, the art of capturing attention, empathy, and conflict management. Practical concepts to transform the way you interact, whether in person or remotely.
Is it for you ?
Any Audience.
Prerequisites
None.
What You'll Walk Away With
- ✓ Adapt your communication style to your audience to be better understood
- ✓ De-escalate tense situations using proven tools like the DESC method
- ✓ Maintain clear and engaging communication, even in a remote work environment
Training content
1 What are the keys to communication?
- What are communication styles?
- What's your communication style?
- What do these styles mean?
2 How can we give our messages impact?
- What's form got to do with it?
- How can we shape messages for highest impact?
3 How can we bond with an audience?
- Why tell stories?
- How can we grab and keep an audience?
- How do we build rapport?
4 How should we deal with conflict?
- How can we resolve tension?
- Can you express yourself constructively?
5 How can we harness empathy?
- What is empathy?
- How can we practice empathy?
- How can we use empathy for messaging?
6 What are the effective ways to communicate remotely?
- The perils of remote communication!
- What pre-agreements enable remote working?
- What blocks cross-cultural communication?
- How can we communicate across cultures?
- Let's adapt
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📌 Practical information
100% online training. Accessible anytime from anywhere for one year. If you have any questions about registration, the language of instruction, or the cancellation terms, please consult our FAQ
Trainers
Upcoming information