Objectives of the training
To provide the knowledge and skills required to recognize and analyze the behaviour of people with difficult personalities and adapt both management and incentive methods in order to obtain a win-win solution and introduce positive changes.Targeted audience
Anyone who needs to supervise staff members.Prerequisite
None.Trainers
Course architecture
However, it is different when it is the whole personality of an individual that is problematic and that disrupts the work context.
The main risk is to react emotionally (and to add fuel to the fire), because we are not naturally equipped to know how to manage a difficult personality at work.
This training is specifically designed to give you the means to identify difficult personalities and the effective tools and strategies to manage them.
- How to recognize a difficult personality at work
What are the costs associated with problematic behavior?
- What are the behavioural cycles of difficult employees
- What are the main types of difficult personalities
- What are the characteristics of difficult personalities?
Practice a self-diagnosis... to validate that I am not the difficult person in the team.
- How to deal with a difficult personality
Even when it is your manager who is the difficult personality...
- Managing your own emotions
- Disaster scenarios to avoid
- Performance strategies and action plan
- Selection Interviews
- Knowing yourself and others
- Verbal communication
Non-verbal communication
Ensure consistency between what I think and what I say
- When nothing goes right
- Legal framework
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote