Difficult Personalities: From Confrontation to Engagement

In this training, you will be confronted with different types of personalities that can create a toxic work environment. It is important to identify and understand these personalities in order to know how to manage difficult personalities. Although difficult personalities are few in number, they have a great impact on teams and even on the organization. It is therefore important for employees, whether they are managers or not, to take the right steps to prevent the situation from degenerating and the work climate from becoming toxic. If an employee bullies his or her colleagues, or plays the perpetual victim, or takes credit for all the successes, or evolves in a passive-aggressive register... chances are that he or she is a difficult personality. In order to know how to manage difficult personalities at work, this training gives you the tools and methods that allow you to react well according to the context and to have more balanced and professional relationships.