In this training, you will be confronted with different types of personalities that can create a toxic work environment. It is important to identify and understand these personalities in order to know how to manage difficult personalities.
Although difficult personalities are few in number, they have a great impact on teams and even on the organization. It is therefore important for employees, whether they are managers or not, to take the right steps to prevent the situation from degenerating and the work climate from becoming toxic. If an employee bullies his or her colleagues, or plays the perpetual victim, or takes credit for all the successes, or evolves in a passive-aggressive register... chances are that he or she is a difficult personality.
In order to know how to manage difficult personalities at work, this training gives you the tools and methods that allow you to react well according to the context and to have more balanced and professional relationships.
Duration
2 days
Schedule
9h to 16h
Regular fee
$945
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$850
Objectives of the training
To provide the knowledge and skills required to recognize and analyze the behaviour of people with difficult personalities and adapt both management and incentive methods in order to obtain a win-win solution and introduce positive changes.Targeted audience
Anyone who needs to supervise staff members.Prerequisite
None.Trainers
Course architecture
We can all have more or less pleasant character or personality traits, no one is perfect.
However, it is different when it is the whole personality of an individual that is problematic and that disrupts the work context.
The main risk is to react emotionally (and to add fuel to the fire), because we are not naturally equipped to know how to manage a difficult personality at work.
This training is specifically designed to give you the means to identify difficult personalities and the effective tools and strategies to manage them.
However, it is different when it is the whole personality of an individual that is problematic and that disrupts the work context.
The main risk is to react emotionally (and to add fuel to the fire), because we are not naturally equipped to know how to manage a difficult personality at work.
This training is specifically designed to give you the means to identify difficult personalities and the effective tools and strategies to manage them.
How to recognize a difficult personality at work
Is it a difficult personality or simply a conflict? What are the differences and similarities that help distinguish them? Conflict and difficult personalities are two different things. Distinguishing between them can be tricky and ambiguous at times, but mostly it has to do with our own emotional reactions to the situation.
What are the costs associated with problematic behavior?
Is it a difficult personality or simply a conflict? What are the differences and similarities that help distinguish them? Conflict and difficult personalities are two different things. Distinguishing between them can be tricky and ambiguous at times, but mostly it has to do with our own emotional reactions to the situation.
What are the costs associated with problematic behavior?
What are the behavioural cycles of difficult employees
How to recognize the typical behavioural cycles of difficult people before labelling someone who is not necessarily difficult
How to recognize the typical behavioural cycles of difficult people before labelling someone who is not necessarily difficult
What are the main types of difficult personalities
Executioner, Victim, Rescuer, Saboteur, Mute, Little Jo Knowing...
Executioner, Victim, Rescuer, Saboteur, Mute, Little Jo Knowing...
What are the characteristics of difficult personalities?
How to know which category a difficult personality belongs to: identify key characteristics, associated behaviors and typical reactions.
Practice a self-diagnosis... to validate that I am not the difficult person in the team.
How to know which category a difficult personality belongs to: identify key characteristics, associated behaviors and typical reactions.
Practice a self-diagnosis... to validate that I am not the difficult person in the team.
How to deal with a difficult personality
Depending on the type of difficult personality, you need to know which behavior to adopt and which to avoid in order to change things for the better.
Even when it is your manager who is the difficult personality...
Depending on the type of difficult personality, you need to know which behavior to adopt and which to avoid in order to change things for the better.
Even when it is your manager who is the difficult personality...
Managing your own emotions
Having to manage or even deal with a difficult personality is not easy. It is essential to understand that our own emotions can come into play and how to avoid it.
Having to manage or even deal with a difficult personality is not easy. It is essential to understand that our own emotions can come into play and how to avoid it.
Disaster scenarios to avoid
The role of beliefs and how they can distort judgment
The role of beliefs and how they can distort judgment
Performance strategies and action plan
Vagueness can be a breeding ground for a difficult personality. Hence the importance of clarifying the job description and ensuring the necessary follow-up and feedback.
Vagueness can be a breeding ground for a difficult personality. Hence the importance of clarifying the job description and ensuring the necessary follow-up and feedback.
Selection Interviews
Prevention is better than cure. A job interview is the first step in observing and detecting a possible at-risk personality, if you know how to do it.
Prevention is better than cure. A job interview is the first step in observing and detecting a possible at-risk personality, if you know how to do it.
Knowing yourself and others
Analyze and understand the different behavioral programs and how to adjust to them.
Analyze and understand the different behavioral programs and how to adjust to them.
Verbal communication
The first step to work on is to develop strategies and techniques to communicate clear, precise and understood messages. Or how to state the rules of the game clearly and avoid giving rise to difficult behavior.
Non-verbal communication
Ensure consistency between what I think and what I say
The first step to work on is to develop strategies and techniques to communicate clear, precise and understood messages. Or how to state the rules of the game clearly and avoid giving rise to difficult behavior.
Non-verbal communication
Ensure consistency between what I think and what I say
When nothing goes right
Sometimes a difficult personality simply becomes unmanageable and the impacts are too significant for the team or company. What are the disciplinary measures and action plans to consider.
Sometimes a difficult personality simply becomes unmanageable and the impacts are too significant for the team or company. What are the disciplinary measures and action plans to consider.
Legal framework
A difficult personality can grow so much that it is no longer just an embarrassment for the manager or the team, but an issue that falls under the jurisdiction of the Commission des normes du travail et harcèlement psychologique. You will see what the legislator's main guidelines are in this regard.
A difficult personality can grow so much that it is no longer just an embarrassment for the manager or the team, but an issue that falls under the jurisdiction of the Commission des normes du travail et harcèlement psychologique. You will see what the legislator's main guidelines are in this regard.
If you have any questions about registration, cancellation, schedules, language of instruction, etc. you will find answers in our FAQ.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
2 days
Schedule
9h to 16h
Regular fee
$945
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$850
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote