This course prepares students for BRMP® certification, by providing an in-depth understanding of the fundamentals of managing the business relationship between a supplier (internal or external) and its customers.
It covers the key notions related to the roles, skills and responsibilities of the business relationship manager, with a focus on creating sustainable strategic partnerships aligned with the organization's objectives. You'll explore key concepts such as strategic formulation, portfolio management, value creation, supplier governance and business transition management.
Modules are also dedicated to effective customer relationship communication and targeted preparation for the BRMP® certification exam.
Objectives
The Business Relationship Management Professional course covers all of the key aspects related to establishing and maintaining the relationship between a service (or product) provider and the internal or external clients of an organization.
Is it for you ?
Personnel of any supplier organization responsible for the relationship with business departments and clients.
Prerequisite
None.
Your benefits
Content
- Key terms and facts related to the role and aptitudes of the business relationship management professional
- Key concepts related to the business relationship management context
- Key terms and facts related to strategic partnership concepts
- Key concepts, approaches and techniques related to strategic partnership
- Key terms and facts related to strategy formulation, planning business aptitudes and value management
- Key concepts, approaches and techniques related to strategy formulation, planning business aptitudes and value management
- Key terms and facts related to portfolio management
- Key concepts, approaches and techniques related to portfolio management and business supplier governance
- Key terms and facts related to the management of business transition
- Key concepts, approaches and techniques related to management of business transition
- Facts and terms related to the concepts of the supplier domain
- Facts and terms related to the concepts of effective communication
- Exam preparation
- Exam certification.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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