PA009
Sales
Journey

Cross-selling: acquire and build loyalty with the 5E5S method

How to boost cross-selling and increase customer loyalty!
Associations and Partners Companies
In a changing sales environment where distance selling is becoming a must, this training course in 5E5S® techniques (5 inbound calls and 5 outbound calls) is designed for internal sales team managers looking to optimize the customer experience. During the “Cross-selling: Acquire and build loyalty with the 5E5S® method” training course you'll develop the key skills and attitudes you need to excel in cross-selling, take your performance to the next level and improve your performance. You'll be equipped with the tools you need to acquire new customers, boost sales with your existing clientele, and propose high value-added solutions.
Duration
2.5 days
Schedule
See training dates for details
Regular fee
$2,950
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,655

Objectives of the training

Turn every inbound or outbound call into a moment to strengthen your customer relations and detect new opportunities.

Targeted audience

Key people who are in remote contact with customers and who need to strengthen customer relations, develop new customers and/or identify new opportunities to sell your products and services.

Prerequisite

None

Benefits for Participants

  • Real-life remote learning experience in inside sales 

  • Quickly identify the right language for the SONCAS profiles of your contacts

  • Explore your contacts' needs, issues and environment to identify new up-sell and cross-sell opportunities

  • Structure your argumentation 

  • Handle the most common and complex objections with agility

  • Conclude naturally.
     

Course architecture

Pedagogical details

Training architecture

To move from best practices to new distance-selling reflexes, the “blended learning” pedagogical approach will enable you to learn best practices with the E-Learning modules, transpose them to your reality with the group sessions, adapt them with asynchronous exercises and test them during the simulation with seasoned buyers.

Type of training

Skill development
Skill development and knowledge integration
Decision support
Basic knowledge

Training Notes

14 hours of blended learning: 10 e-learning modules (3h) / 3 half-day group sessions (9h) / 3 individual exercises (1h) / 1 individual simulation (1h)

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
2.5 days
Schedule
See training dates for details
Regular fee
$2,950
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,655
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Purchase summary

Training location

Virtuelle

Number of participants
Preferential fee

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Tell us more
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