In a changing sales environment where distance selling is becoming a must, this training course in 5E5S® techniques (5 inbound calls and 5 outbound calls) is designed for internal sales team managers looking to optimize the customer experience. During the “Cross-selling: Acquire and build loyalty with the 5E5S® method” training course you'll develop the key skills and attitudes you need to excel in cross-selling, take your performance to the next level and improve your performance. You'll be equipped with the tools you need to acquire new customers, boost sales with your existing clientele, and propose high value-added solutions.
Objectives
Turn every inbound or outbound call into a moment to strengthen your customer relations and detect new opportunities.
Is it for you ?
Key people who are in remote contact with customers and who need to strengthen customer relations, develop new customers and/or identify new opportunities to sell your products and services.
Prerequisite
None
Your benefits
Content
Step 1: Preparing for the adventure!
- In group: Kick-Off and presentation of the journey
- Asynchronous exercise: presentation, your reality, your expectations!
Step 2: mastering outgoing calls with the 5S technique!
- E-Learning: Seduce from the outset, Probe needs, Submit your proposal, Overcome objections, Seal the deal
- Group work: key elements for successful outbound calls. Knowledge transfer and role-playing during a distance sale
- Asynchronous exercise: test your new approach
Step 3: be agile on an inbound call with the 5E techniques!
- E-Learning: Initiate the dialogue, Study the real need, Broaden the proposal, Support the decision, Commit to the next step
- In groups: build an approach to establish a real exchange to fully understand the reality and challenges of your contacts. Knowledge input and role-playing.
- Asynchronous exercise: establish your customer analysis grid and the key questions to ask.
Step 4: mastering 5E5S concepts
- In groups: review of concepts based on a quiz. Exchange of experiences with participants. Case studies.
- Individual simulation: 30min face-to-face simulation and 30min feedback from your trainer.
Notes
14 hours of blended learning: 10 e-learning modules (3h) / 3 half-day group sessions (9h) / 3 individual exercises (1h) / 1 individual simulation (1h)
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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