Objectives of the training
Turn every inbound or outbound call into a moment to strengthen your customer relations and detect new opportunities.Targeted audience
Key people who are in remote contact with customers and who need to strengthen customer relations, develop new customers and/or identify new opportunities to sell your products and services.Prerequisite
NoneTrainers
Benefits for Participants
Real-life remote learning experience in inside sales
Quickly identify the right language for the SONCAS profiles of your contacts
Explore your contacts' needs, issues and environment to identify new up-sell and cross-sell opportunities
Structure your argumentation
Handle the most common and complex objections with agility
Conclude naturally.
Course architecture
Pedagogical details
Training architecture
To move from best practices to new distance-selling reflexes, the “blended learning” pedagogical approach will enable you to learn best practices with the E-Learning modules, transpose them to your reality with the group sessions, adapt them with asynchronous exercises and test them during the simulation with seasoned buyers.
Type of training
Training Notes
14 hours of blended learning: 10 e-learning modules (3h) / 3 half-day group sessions (9h) / 3 individual exercises (1h) / 1 individual simulation (1h)
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote