Build a continuous learning culture and strengthen your team’s skills
Parler, c'est facile. Être vraiment compris, c'est une autre histoire. Que ce soit pour convaincre, désamorcer un conflit ou mobiliser une équipe à distance, les lacunes en communication se paient cher — en malentendus, en tensions, en inefficacité. Cette formation en ligne aborde les styles de communication, l'art de capter l'attention, l'empathie et la gestion des conflits. Des notions concrètes pour transformer la façon d'interagir, en présentiel comme à distance.
Is it for you ?
Anyone.
Prerequisites
None.
What You'll Walk Away With
- ✓ Adapter son style de communication selon son interlocuteur pour être mieux compris
- ✓ Désamorcer les situations de tension grâce à des outils éprouvés comme la méthode DESC
- ✓ Maintenir une communication claire et mobilisatrice, même en contexte de travail à distance
Training content
1 Become a learning leader
- A competitive skillset
- Acquiring these skills
2 Your role as a learning leader
- Be aware of the curse of knowledge
- Key notions of your expertise
- How to facilitate learning
- Facilitate learning in your team
3 Offer a learning environment
- A safe learning environment
- Self-development and innovation
- What environment can you create?
4 Make learning last
- A cycle of continuous improvement
- Learn from successes and failures
- The Celebration Grid
5 Develop new skills
- Smart workers embrace new communication tools
- Which skills to develop
- The ""3 C's"" for success in the 21st century
- Develop the 3 C's
6 Use digital tech to learn more effectively
- Information vs. training in the digital era
- Digital for informal learning
- How can you foster informal learning?
- The opportunities of digital learning
- Seize the opportunities of digital learning
7 Additional resources
- Top 3 TED talks
- Top 3 Web articles
- How to learn from successes and failures
- How to boost self-development and innovation
- Constructive conflict supports learning
- The learning revolution
- Learning from failure is learning that lasts
- Train to retain
See more
📌 Practical information
100% online training. Accessible anytime from anywhere for one year. If you have any questions about registration, the language of instruction, or the cancellation terms, please consult our FAQ
Trainers
Upcoming information