ObjectivesUpon completion of this course, participants will be able to carry out simple projects aimed at continuous improvement or assist managers with complex projects of this nature.
Targeted audienceManagers who need to understand Lean Six Sigma concepts and apply them to continuous improvement projects of average complexity within their organizations (at the local level).
- Module 1 – Deployment within the company: corporate vision, leadership
- Module 2 – Organizational process management and measurement: impact on stakeholders, project follow-up
- Module 3 – Project management: Defining the project, agent of change, management tools and planning tools
- Module 4 – Team management: training, time management, decision-making, management and planning tools, performance assessment and rewards
- Module 5 – Lean Six Sigma methodology Define: voice of customer, critical-to-satisfaction characteristics, development of SIPOC project, project monitoring
- Module 6 – Lean Six Sigma methodology Measure: data collection, descriptive statistics, tools (brainstorming, cause-and-effect diagram)
- Module 7 – Lean Six Sigma methodology Analyze: identifying factors to improve, failure analysis, value-added flow analysis, natural and assignable variation, probability and basic statistics, overview of basic parameter distribution, overview of basic hypothesis testing
- Module 8 – Lean Six Sigma methodology Improve: identifying and choosing solutions, basic tools and improvement methods, eliminating waste, cycle time reduction, cause and effect diagram, the 5 Whys, Kaizen method, the 5S organization method and visual control, quality and fail-safes (Poka-Yoke), theory of constraints
- Module 9 – Lean Six Sigma methodology Control: statistical process control, other control tools, implementing controls, maintaining improvements
This training course consists of 9 modules. Action-based training using a combination of theoretical learning and practical applications. Examples, practical exercises, case studies and sample ASQ exam questions. The class delivery style rests largely upon the sharing of individual experiences and interaction among participants.
Type of training
The Yellow Belt exam consists of 30 multiple-choice questions covering all 9 modules. Participants will be given 1.5 hours to complete the exam and will be allowed to use their course manuals during the exam. This exam is similar to the exam delivered by the ASQ. After completing this exam, participants will be able to register for the ASQ exam, if they so desire, in order to obtain certification from the ASQ. ASQ exam The ASQ exam is not included as part of the course. Here is some general information regarding the ASQ exam: Each certification candidate must complete and pass a multiple-choice exam that measures their understanding of the overall body of knowledge. The computer-based CSSYB exam is a one-part exam that consists of 85 questions. The exam is 2.5 hours long and offered in English only. There are 75 scored questions and 10 unscored questions. The paper CSSYB exam is a one-part exam that consists of 75 questions. The exam is two hours long and is offered in English only. All of the exams are open book. Each participant must bring his/her own reference material.
The reference manual used for training is available only in English since it originates from the Book of Knowledge of the American Society of Quality. The course will, however, be delivered in French, although English will be used for technical terms and participants will received several documents in French and/or English.