ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Lead business transformation
This three-day ITIL® 5 Transformation course helps participants lead, execute, and sustain organizational change through digital evolution. It focuses on the transformation lifecycle, from initial assessment through to embedding new ways of working, and on the cultural and operational shifts that determine whether change actually lasts.
Participants learn how to mobilize teams, embed new practices, sustain momentum after go-live, and connect transformation initiatives to velocity metrics and continuous improvement. The course also examines how AI, automation, Agile, and Lean methodologies support enterprise-wide change.
It is designed for professionals who lead or enable organizational transformation and want to prepare for the ITIL® 5 Transformation certification exam.
Is it for you ?
Strategic leaders and senior management driving organizational direction;
Change managers and transformation leads;
IT and business leaders driving organizational agility and modernization;
ITIL practitioners seeking advanced ITIL® 5 strategic leader certifications.
Prerequisites
ITIL® Foundation (Version 5) certification is required.
What You'll Walk Away With
- ✓ Move from transformation intent to a structured, staged plan people can actually follow.
- ✓ Mobilize teams and embed new ways of working with fewer setbacks.
- ✓ Sustain change after go-live instead of watching it fade.
- ✓ Use velocity metrics and continuous improvement to keep transformation on track.
- ✓ Connect AI, automation, Agile, and Lean to enterprise-wide change leadership.
Training content
1 Assessing readiness and setting the transformation strategy (Day 1)
- Introduction to digital transformation and agility
- Value co-creation through organizational change
- Lifecycle activities: assess and strategize
- Cultural success factors, challenges, and metrics
2 Mobilizing teams and embedding new ways of working (Day 2)
- ITIL Transformation Lifecycle management
- Lifecycle activities: prepare and mobilize
- Lifecycle activities: implement and embed
- Practices enabling organizational change management
- Velocity metrics and continuous improvement
3 Sustaining change and leading transformation at scale (Day 3)
- Lifecycle activities: realize and sustain
- End-to-end transformation value streams
- AI, automation, and leadership in transformation
- ITIL alignment with Agile and Lean
- Comprehensive exam review and mock examination
Keep in Mind
Best fit when the priority is leading organizational change, mobilizing teams, and sustaining the transformation after launch. Helps address stalled initiatives, resistance to new ways of working, and change that fades after launch. If the main need is defining the digital strategy, choose ITIL® Strategy (version 5). Official exam included, voucher valid 12 months. Open-book, 40 multiple-choice questions, 90 minutes, taken online.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
