ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Align IT investments with business priorities.
This three-day ITIL® 5 Strategy course helps participants define, plan, and execute digital strategies that align organizational direction with long-term business value. It focuses on strategic positioning, environmental analysis, financial governance, and portfolio decisions, and shows how to translate high-level ambition into structured, actionable plans.
Participants learn how to assess internal and external conditions, govern risk and compliance, manage strategic portfolios and relationships, and measure success through recognized frameworks such as OKRs and Balanced Scorecards. The course connects strategic thinking to digital transformation leadership and data-informed decision-making.
It is designed for professionals who influence or own strategic direction and want to prepare for the ITIL® 5 Strategy certification exam.
Is it for you ?
IT Directors, CIOs, and aspiring C-suite executives;
Strategic planners and Business Relationship Managers (BRMs);
Digital transformation leads and organizational change managers;
ITIL practitioners seeking advanced ITIL® 5 strategic leader certifications.
Prerequisites
ITIL® Foundation (Version 5) certification is required.
What You'll Walk Away With
- ✓ Turn ambition into a structured strategic plan grounded in a clear analysis of the internal and external environment.
- ✓ Govern strategic risk, compliance, and investment decisions with more confidence.
- ✓ Manage strategic portfolios and stakeholder relationships more deliberately.
- ✓ Use recognized frameworks such as OKRs and Balanced Scorecards to measure and communicate strategic success.
- ✓ Bring AI, data analytics, and governance into strategic decision-making without losing sight of long-term value.
Training content
1 Setting direction: from environment scan to strategic objectives (Day 1)
- Introduction to digital strategy and business alignment
- Value co-creation at the strategic level
- Strategic activities: direction, scope, and objectives
- Analyzing the internal and external environment (PESTLE/SWOT)
2 Formulating, funding, and governing the strategy (Day 2)
- The ITIL strategic lifecycle: formulating and planning
- Executing strategy: financial management and investment excellence
- Governance, risk, and compliance (GRC) in strategy
- Strategic practices: portfolio and relationship management
3 Leading transformation and measuring strategic success (Day 3)
- Leading digital transformation and organizational change
- AI-driven strategy, automation, and data-backed decision making
- Measuring strategic success: OKRs and Balanced Scorecards
- Comprehensive exam review and mock examination
Keep in Mind
Best fit when the priority is defining and governing the digital strategy and aligning IT investments with business value. Helps address misaligned priorities, unclear investment decisions, and weak strategic governance. If the main need is leading the change that follows, choose ITIL® Transformation (version 5). Official exam included, voucher valid 12 months. Open-book, 40 multiple-choice questions, 90 minutes, taken online.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
