ITIL
ITIL, the global best practices framework for IT service management (certified by Peolplecert).
Turn an idea into a value-added digital product
This three-day ITIL® 5 Product course helps participants understand how digital products create value from concept to retirement. It focuses on end-to-end product lifecycle management, business alignment, product operating models, and the practical use of ITIL® 5 principles to guide discovery, design, build, transition, operation, delivery, and support.
Participants learn how to connect product decisions to outcomes, coordinate work across people, processes, technology, and partners, and use metrics to improve performance over time.
The course is designed for professionals who need to manage or influence digital products in a structured, value-focused way and want to prepare for the ITIL® 5 Product certification exam.
Is it for you ?
Product managers, product owners and agile project managers;
IT and digital professionals involved in product definition, development, delivery, or lifecycle governance;
Leaders who need to align business priorities, customer value, and digital product decisions;
ITIL practitioners seeking advanced ITIL® 5 certifications.
Prerequisites
ITIL® Foundation (Version 5) certification is required.
What You'll Walk Away With
- ✓ Turn product ideas into structured lifecycle decisions.
- ✓ Align product priorities with business outcomes more confidently.
- ✓ Work more effectively across product, delivery, operations, and partners.
- ✓ Use lifecycle metrics to improve product performance and value realization.
- ✓ Bring AI, DevOps, and governance into product management without losing focus on value.
Training content
1 From idea to design: shaping the Product vision (Day 1)
- Digital products and services: concepts, roles, and value creation
- The ITIL product and service lifecycle as a framework for end-to-end product thinking
- Discover and design activities: identifying needs, shaping value, defining scope, and preparing the product vision
- Early-stage success factors, common challenges, and relevant metrics
2 Building and launching: turning Design into a live Product (Day 2)
- Acquire and build activities: sourcing, development, collaboration models, and delivery readiness
- Transition and operate activities: moving products into live use while controlling risk and ensuring continuity
- ITIL practices that enable product lifecycle management across teams
- Using measures, feedback loops, and continual improvement to guide product decisions
3 Sustaining value: governance and the future of Product Management (Day 3)
- Deliver and support activities: sustaining value after launch through adoption, service interactions, and operational support
- End-to-end lifecycle management, value streams, and product governance
- The role of AI, automation, DevOps, and PRINCE2 in modern product management
- Exam preparation and review
Keep in Mind
Best fit for product lifecycle management and decision-making. When the priority is live-service reliability choose ITIL® Service (version 5). Official exam included. Voucher valid 12 months. Open-book, 40 multiple-choice questions, 90 minutes, taken online.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
