Apply ITIL practices to optimize and manage IT services effectively
This intensive one-day course builds upon the ITIL® 4 Foundation course. It offers practical guidance for those who have already taken ITIL® 4 Foundation training, explaining and highlighting the ITIL® concepts defined in the 34 management practices and exploring the most critical ones. The day also reviews sample exam questions to ensure learners are well-prepared to face the certification exam.
Is it for you ?
Professionals who have previously completed the ITIL® 4 Foundation course and wish to better understand how to apply some of ITIL®'s key concepts.
Prerequisites
Candidates must have completed an existing ITIL® 4 Foundation certification training to be eligible for the 'Practices Supplement' course.
What You'll Walk Away With
- ✓ Explain the concepts presented within the main ITIL® practices,
- ✓ Identify how guiding principles will assist in the implementation of ITIL® concepts,
- ✓ Supplement certification preparation: Pass the official PeopleCert ITIL® (Version 4) Foundation exam with confidence.
Training content
1 Review of exam questions
- Answering learners' questions regarding previously completed sample exams
2 ITIL® practices explained and contextualized
- Explanation of ITIL® practices — overview and summary of the following practices:
- Daily service support
- Incident management
- Service request management
- Service desk
- Problem management
3 Changes and deployments
- Change enablement
- Deployment management and release management
4 Assets and configurations
- Service configuration management
- IT asset management
5 Steering and service relationships
- Service catalogue management
- Service level management
- Supplier management
- Continual improvement
6 Service design practices
- Availability management
- Capacity and performance management
- Information security management
- Service continuity management
7 Implementation
- Implementation based on value co-creation and guiding principles
Keep in Mind
This course supplements ITIL® 4 Foundation. There is no certification exam directly associated with this course.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.