Objectives of the training
At the end of this course, participants will be able to intervene in situations of friction related to generational differences.Targeted audience
Managers, Team Leaders, Natural Teams.Prerequisite
None.Trainers
Course architecture
You'll learn about the specific working characteristics of each generation; anticipate potentially problematic intergenerational work situations; identify your own biases; and leverage co-development to develop sustainable multigenerational management solutions.
Historical events help to shape the values and attitudes of each generation with regard to work, authority and technology. Since each generation has its own expectations and particularities, it's important to be able to decode them in order to identify the levers that will serve as motivators in the workplace.
How to anticipate problematic work situations between generations.
A team is, by definition, heterogeneous. The needs and aspirations of each individual may diverge, or even clash. Managers need to know how to anticipate conflicts and issues within a multi-generational team. Through various confrontational simulations, you'll see :
- What the triggers and initial context might be
- What is the nature of the conflict, what has caused the discrepancy
- What the consequences are
- How to find common ground.
How to become aware of one's own biases so as to avoid them getting in the way of good management of a multi-generational team.
Managers are stakeholders in their teams: while it is desirable for them to contribute to their teams' success, they may nevertheless lack objectivity when it comes to managing the talent for which they are responsible. It is therefore essential that the manager in charge of an intergenerational team knows how to identify his own biases in order to ensure objectivity and fairness, as much for his own credibility as for the team's cohesion. You'll see :
- The most common biases in team management
- How to identify your own biases
- How to correct your biases to remain fair (and respected)
For the manager, intergeneration means taking into account the differences within the team, and leveraging them to achieve business objectives. But how do you go beyond simple awareness? What are the tools that facilitate intergenerational management, and what are the skills to develop to improve the performance of a multigenerational team? Adopt winning management strategies, regardless of the generation involved:
- Favor the obligation of results over the obligation of means
- Adapt to the needs of each individual to secure their commitment
- Show attentiveness, respect and empathy
- Encourage participation
- Provide rapid, positive and constructive feedback.
How professional co-development can help resolve a generational issue.
This learning-by-doing approach brings together a group of people with similar professional issues. Listening and testimonials help harness collective intelligence to foster the emergence of lasting solutions. Participants will learn :
- The roles of Codev group members
- The methodology and steps to follow
- How to apply professional co-development methodology to a real intergenerational issue.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote