GE313
Operations and finance

CRM: Key Functions and Challenges

So much more than a software program for managing customer contacts.
94 %
overall satisfaction for this training
A CRM, a customer relationship management tool, centralizes most of the information related to interactions with your opportunities/prospects/customers. This training allows you to better understand the functionalities of the tool for strategic planning, supervising the performance of sales teams, improving the customer experience, setting up relevant marketing campaigns and, more broadly, defining performance indicators and setting up monitoring dashboards. However, a CRM does not necessarily meet all needs and it is important to understand the criteria for a successful implementation.
Duration
1 day
Schedule
See training dates for details
Regular fee
$510
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$460

Objectives

To provide the knowledge and skills required to identify the principal functions of Client Relationship Management systems, as well as the potential risks and benefits associated with the deployment of a CRM system in your organization.

Targeted audience

All management positions.

Prerequisite

None.

Associations and Partners Companies

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
1 day
Schedule
See training dates for details
Regular fee
$510
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$460
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Tell us more
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