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Managerial courage

France Lefebvre, CRHA
Managerial courage

Many people think this sounds like yet another “human resources cliché”!  And yet we are simply talking about the famous boots that follow the equally famous lips!  

Managerial courage is not a new topic, and if it is coming up again and again today, it is because organizations are facing complex challenges (digital transformation, hybrid work, generational and cultural diversity, etc.).  

Beyond these challenges, a significant change is taking place in the expectations of teams themselves. Generations Y and Z, who are well represented in the labor market, are demanding less control and more meaning than previous generations ever did. Any manager with a few years of experience will confirm this: things are not the same as they used to be!  

The era of authoritarian bosses whose management style is based on control, hierarchy, and obedience is completely outdated.  

Today, team members demand that managers be good listeners, understanding, and involved, as well as take a firm stance, even and especially in delicate situations. They want to learn, give their opinions, and build together. This is quite an adjustment for many managers, whose role is no longer based on having all the answers, but on the ability to ask the right questions with all that that entails in terms of openness. 

And that takes courage. 

What is managerial courage?

It is a manager's ability to make difficult, unpopular, or uncomfortable decisions, communicate them effectively, and implement them.  

Some concrete examples: 

  • Frankly addressing a performance issue with an employee. 
  • Taking a stand in a tense situation between two teams. 
  • Correcting inappropriate behavior even if the employee is one of the top performers. 
  • Knowing how to say no to unreasonable requests, even if they come from management. 
  • Clearly announcing a decision that is beyond our control, knowing that it will displease the team. 
  • Intervening quickly to defuse a conflict before it escalates. 
  • Openly acknowledging your mistakes. 

These actions are rarely comfortable, but applying them consistently creates a lasting climate of trust based on “real” conversations. 

So why isn't it always so easy to have managerial courage?

Because there are several obstacles that can get in the way. Sometimes it's a lack of training or experience. Sometimes it's a lack of support from management. Other times, it's the very human fear of displeasing others, causing disruption, or making mistakes. 

Managerial courage is not innate; it is developed. Like any interpersonal skill, it can be learned, maintained, and cultivated through practice. 

Managerial courage in management 
Being a manager means coordinating resources, planning projects, and monitoring indicators. It also means, above all, bringing together a group of diverse individuals (each with their own strengths, fears, and realities) to collaborate toward a common goal.  

A manager who demonstrates managerial courage acts in accordance with their values, which must necessarily be aligned with those of the organization. This does not mean always agreeing with the decisions made, but knowing how to rally behind them and carry them out with conviction, even in the face of criticism. It's the difference between saying to your team, “I know this isn't ideal, I agree with you, but I have no choice...” and saying instead, “I know this decision is not unanimous. Know that I am here for you and together we will get through this.” 

Standing firm in uncomfortable situations

Showing courage means taking action even when it's difficult.  

Managers often have to make tough decisions: deciding who will be assigned to which task, allocating limited resources, granting or denying leave, managing organizational changes. Courage means accepting that these decisions are not always popular... but necessary. It means knowing that a conversation can upset someone, and sometimes yourself, but choosing to have it with respect, clarity, and authenticity.  

People who demonstrate managerial courage stand firm in uncomfortable situations, welcome reactions, sometimes strong ones, and maintain dialogue despite uncertainty... because they act with respect for themselves, others, and their role.  

This is how we build trust, commitment, and loyalty within our teams, and consistency with the organization. 

Cultivating this courage contributes to healthier, more authentic work environments.  

A management style in tune with today's expectations

As we have seen, managerial courage means taking the right actions, sometimes unpopular but necessary, while remaining true to one's values. 

And that is exactly what the younger generations are looking for: clarity, dialogue, consistency. What they want, ultimately, is not to be constantly agreed with or have all their demands met... it is simply to be treated with respect and integrity. 

By developing this approach, managers create a stimulating and empowering work environment: without laxity or excessive control. The team understands the rules of the game and feels that it can grow within this framework. This is where autonomy, confidence, and the desire to contribute are born. 

This is a far cry from a simple “HR license”: it is, quite simply, at the heart of leadership. 

Courage can be cultivated

Managerial courage is a skill that develops over time, in small steps, through frank conversations and confident decisions.  

It is a logical approach for managers who want to remain consistent with their actions and values, while responding as best they can to the needs of the people who make up their teams. People who expect meaning, autonomy, and authenticity in their professional environment.

To go further:

➡️ Managerial courage: asserting leadership with clarity and assurance

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