Avoiding to put a label on things
We live in an age of speed and we have developed, as a society, a quick generalization behavior towards the events we live. A person has a difficult reaction or behavior once or twice and we already label them as a "difficult personality" when they are simply reacting differently to a situation or behavior.
It takes a few seconds to label a person, but it can take a lifetime to get rid of the label.
Being able to identify if you are in the presence of a conflict or a difficult personality will allow you to de-dramatize the situation by avoiding the label. You will also be able to take a step back and choose the appropriate strategies to manage the situation.
If you are in the presence of a difficult personality, it will be possible to analyze his or her behaviors and adapt your management and motivation methods accordingly in order to achieve solutions and bring about positive changes.
What I can name, I can manage!
Identify the differences between conflict and difficult personality
| CONFLICTS | DIFFICULT PERSONALITY |
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In the case of a conflict, it is often easier to come to a satisfactory resolution by practicing listening and focusing on the facts, rather than on our interpretations.
In the case of a difficult personality, depending on the type and intensity of the difficult behaviors, different strategies are used, but in all cases, there are actions to be taken:
- As in the case of conflicts, stick to the facts
- When meeting with a person with difficult behaviours, seek concrete commitments and follow up rigorously
- Take precise notes and record them. And above all, don't delay in taking action. The impact of a difficult personality on the team can be devastating.
In the "Difficult Personalities: From Confrontation to Engagement" training, we look at six personalities that can create a toxic environment at work. Whether in a traditional or remote work environment, it is important to recognize these personalities and know how to manage the relationship.
Contact us
To learn more about our new services or to talk to us about your skills development needs, contact Cyrielle Renard at 514-380-8237 or by email: crenard@technologia.ca.
