This course aims to instill a caring mindset in participants, helping them to develop behaviors that foster positive, empathetic relationships.
The course focuses on the importance of benevolence in interpersonal interactions, whether within the team or with customers and partners. Participants will apply the fundamental principles of benevolence and its impact on communication and human relations.
During the course, participants will acquire practical skills for adopting a benevolent posture. They will develop their active listening skills, their empathy, their understanding of other people's emotions and their comprehension of different perspectives. The training will also provide them with tools to manage conflict constructively and reduce the risk of escalation.
By focusing on self-kindness, participants will be encouraged to recognize and value their own needs, helping to build their self-esteem and emotional resilience. They will discover self-compassion techniques for coping with personal and professional difficulties, thus fostering a team-oriented environment.
Duration
2 days
Schedule
See training dates for details
Regular fee
$965
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Objectives of the training
At the end of this training course, participants will be able to demonstrate a caring attitude towards themselves and others.Targeted audience
AllPrerequisite
NoneTrainers
Course architecture
This training offers participants the opportunity to develop a positive, empathetic attitude towards themselves and others. It helps improve interpersonal skills, foster harmonious working relationships and contribute to a productive and fulfilling professional environment, thanks to the five keys to benevolence.
1 - Observe and listen
The first pillar leads participants to adopt a benevolent posture in a work context: observe and listen. Being attentive to the needs and emotions of others, suspending all judgment and giving importance to everyone's words.
1 - Observe and listen
The first pillar leads participants to adopt a benevolent posture in a work context: observe and listen. Being attentive to the needs and emotions of others, suspending all judgment and giving importance to everyone's words.
Key skills involved
o Learning to observe oneself and others
o How to improve listening skills
o What can hinder our ability to listen?
o How to improve listening skills
o What can hinder our ability to listen?
2 - Avoiding judgments
The second pillar helps participants learn how to avoid making judgments: being open-minded, considering different perspectives and fostering a climate of mutual understanding and respect.
The second pillar helps participants learn how to avoid making judgments: being open-minded, considering different perspectives and fostering a climate of mutual understanding and respect.
Key skills involved
o Difference between judgment, prejudice and judgment of fact
o How the brain works
o How to move from critical to constructive judgment
3 - Communicating with kindness
In the third pillar, participants learn how to communicate with kindness and interrupt tactfully when necessary: using respectful words and tone, expressing opinions constructively, and knowing how to listen actively without interrupting others.
In the third pillar, participants learn how to communicate with kindness and interrupt tactfully when necessary: using respectful words and tone, expressing opinions constructively, and knowing how to listen actively without interrupting others.
Main skills involved
o The basics of NVC (non-violent communication)
o How to interrupt tactfully
o What to do in conflict situations
4 - Developing emotional intelligence
The fourth pillar encourages participants to develop their emotional intelligence and regulate their emotions: becoming aware of their own emotions, learning to regulate them and manage their reactions appropriately, and showing empathy towards the emotions of others.
The fourth pillar encourages participants to develop their emotional intelligence and regulate their emotions: becoming aware of their own emotions, learning to regulate them and manage their reactions appropriately, and showing empathy towards the emotions of others.
Key skills involved
o Becoming more present to oneself and to others
o Where do our emotions come from?
o Mapping our emotions
o How to regulate our emotions
o Where do our emotions come from?
o Mapping our emotions
o How to regulate our emotions
5 - Learning from experience
The fifth pillar of benevolence equips participants to learn from their experiences: to take a step back, reflect on past situations, identify lessons learned and engage in a continuous process of personal and professional improvement.
The fifth pillar of benevolence equips participants to learn from their experiences: to take a step back, reflect on past situations, identify lessons learned and engage in a continuous process of personal and professional improvement.
Key skills involved
o How to take a step back
o How to recognize signs of escalation
o How to set limits
o Behavioral change
o How to recognize signs of escalation
o How to set limits
o Behavioral change
Pedagogical details
Training architecture
Case studies, role-playing, contextual learning, on-the-job experimentation, coaching by doing, self-assessment, peer learning.
Type of training
Skill development
Skill development and knowledge integration
Decision support
Basic knowledge
Training architecture
More
At the end of the course, if you wish, you can take advantage of 2 individual coaching sessions.
Training Notes
Participant benefits: create an environment conducive to the exchange of ideas and collaborative problem-solving; develop a climate of trust focused on commitment, constructive communication, collaboration and shared results; help establish a climate that promotes trust and commitment; develop relationships based on authenticity and mutual understanding.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
2 days
Schedule
See training dates for details
Regular fee
$965
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote