Objectives of the trainingAt the end of this training course, participants will be able to demonstrate a caring attitude towards themselves and others. Benefits for the participant : o Create an environment conducive to the exchange of ideas and collaborative problem-solving. o Develop a climate of trust focused on commitment, constructive communication, collaboration and shared results. o Contribute to a climate of trust and commitment. o Develop relationships based on authenticity and mutual understanding. o Foster a climate of encouragement and support, where everyone can flourish and give their best.
1 - Observe and listen
The first pillar leads participants to adopt a benevolent posture in a work context: observe and listen. Being attentive to the needs and emotions of others, suspending all judgment and giving importance to everyone's words.
o How to improve listening skills
o What can hinder our ability to listen?
The second pillar helps participants learn how to avoid making judgments: being open-minded, considering different perspectives and fostering a climate of mutual understanding and respect.
o Difference between judgment, prejudice and judgment of fact
o How the brain works
o How to move from critical to constructive judgment
In the third pillar, participants learn how to communicate with kindness and interrupt tactfully when necessary: using respectful words and tone, expressing opinions constructively, and knowing how to listen actively without interrupting others.
The fourth pillar encourages participants to develop their emotional intelligence and regulate their emotions: becoming aware of their own emotions, learning to regulate them and manage their reactions appropriately, and showing empathy towards the emotions of others.
o Where do our emotions come from?
o Mapping our emotions
o How to regulate our emotions
The fifth pillar of benevolence equips participants to learn from their experiences: to take a step back, reflect on past situations, identify lessons learned and engage in a continuous process of personal and professional improvement.
o How to recognize signs of escalation
o How to set limits
o Behavioral change
Case studies, role-playing, contextual learning, on-the-job experimentation, coaching by doing, self-assessment, peer learning.
Type of training
At the end of the course, if you wish, you can take advantage of 2 individual coaching sessions.