Professional relations: adopting a benevolent posture to foster collaboration

This course aims to instill a caring mindset in participants, helping them to develop behaviors that foster positive, empathetic relationships. The course focuses on the importance of benevolence in interpersonal interactions, whether within the team or with customers and partners. Participants will apply the fundamental principles of benevolence and its impact on communication and human relations. During the course, participants will acquire practical skills for adopting a benevolent posture. They will develop their active listening skills, their empathy, their understanding of other people's emotions and their comprehension of different perspectives. The training will also provide them with tools to manage conflict constructively and reduce the risk of escalation. By focusing on self-kindness, participants will be encouraged to recognize and value their own needs, helping to build their self-esteem and emotional resilience. They will discover self-compassion techniques for coping with personal and professional difficulties, thus fostering a team-oriented environment.