IT Service Management is part of what is considered ITSM (Information Technology Service Management). Its objective is to help companies structure their IT department in order to ensure value for the customer. This targets all of the activities aimed at planning, delivering, operating and maintaining IT services.
The digital transition of businesses and the implementation of increasingly hybrid systems (in the cloud and on-premises) makes the management of these services even more complex.
The answer to meeting these challenges is ITIL.
Technologia provides ITIL training, with certification, that will help you ensure that your IT department is a driving force of the company, capable of aligning itself with customer needs, improving the quality of deliverables and reducing costs.