This course is given as an intensive three-day workshop covering key concepts of the following 5 practices included as part of the Monitor, Support and Fulfil (MSF) service management domain. The course provides candidates with best practice guidance at both strategic and operational levels. The course will cover the following 5 practices: Incident Management, Service Request Management, Service Desk, Monitoring and Event Management as well as Problem Management.
This workshop is intended for practitioners, practice owners and managers involved in some of the ITSM target practices. At the end of the course, participants will take a 90-minute exam containing a multiple-choice question to obtain the international AXELOS/PeopleCert ITIL®4 Monitor, Support and Fulfil certificate in IT service management.
Duration
3 days
Schedule
See training dates for details
Regular fee
$2,800
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,520
Objectives of the training
Participants will be able to to assess the maturity and capabilities of the MSF practices.
Targeted audience
Personnel actively involved in the MSF practices, those involved in defining and implementing the MSF practices, people involved in helping increase the IT Management efficiency, effectiveness and performance.
This course comprises a series of interactive presentations supplemented by classroom and other exercises resembling exams.
Training Notes
This course materials and exam are in English.
The official AXELOS ITIL® 4 MSF exam and ITIL® 4 Official MSF Practice documents are included.
The participant will receive a voucher valid for 12 months to write their exam and will need to schedule his/her exam.
The Certification exam will be written electronically following the training. This requires access to a connected computer with active audio and video.
Format: 60 multiple- choice questions.
Duration: 90 minutes.
It is recommended to get the training from an accredited organization with an accredited training material.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,520
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
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