ObjectivesParticipants will acquire the knowledge and skills required to: describe the notion of value system, value chain, practices and roles that an IT organization needs to deliver quality IT services to its organization and clients; explain the advantages of an integrated approach to IT service management and take the AXELOS exam with confidence by applying their new-acquired knowledge.
Targeted audiencePersonnel involved in delivering and managing IT services already holding an ITIL V3 (2007 or 2011) Foundation Certification.
PrerequisiteITIL® V3 (2007 or 2011) Foundation Certification.
- 4 dimensions of service management
- Service value system
- Service value chain
- Guiding principles
- What is news with ITIL® Practices
- Exam preparation
The AXELOS ITIL® 4 exam is included (Voucher).Format: 40 multiple- choice questions. Duration : 60 minutes.
This course comprises a series of interactive readings supplemented quiz questions resembling exams.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."