CH182
Sales and customer relationship

Customer Relationship: Efficient Communication to Strengthen Customer Experience

Work on the customer reflex to offer an outstanding service
92 %
overall satisfaction for this training
Developing a trustworthy clientele is crucial for your business because it contributes to its sustainability. Being able to retain and grow them is just as important. If you want to keep your customers loyal and maintain a bond of trust with your company in all circumstances, the role of customer service (CS) is essential. The CS is your showcase. That's why it's essential that the members of the CS are able to guide the customer and respond to his or her requests. This implies that they master the tools and techniques to offer the best service. From the reception to the after-sales follow-up, knowing how to accompany a customer is a matter of specific relational skills and a positive attitude that your employees will be able to acquire or refine through this training.
Duration
1 day
Schedule
9h to 16h
Regular fee
$510
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$460

Objectives of the training

To apply up-to-date customer service standards in order to ensure a superior service experience for customers.

Targeted audience

All technical support sales and customer service positions.

Prerequisite

None.

Associations and Partners Companies

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
1 day
Schedule
9h to 16h
Regular fee
$510
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$460
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Tell us more
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