The customer is king! (or at least he should be) since he is the one who helps ensure your company’s sustainability.
This is precisely why all of the interactions between a company and its clients/users is of the utmost importance.
From prospecting to after-sales service, from acquisition to loyalty building, every single step is important and contributes to establishing a quality customer relationship.
Here are the courses that will help you develop a solid and long-lasting relationship with your customers:
- Customer service (implementing the best practices, dealing with difficult customers, CRM approach, etc.)
- Sales (prospecting, negotiating, concluding)