Manage your e-mails, don't let them manage you!
More and more exchanges every day, and faster and faster. There's no time to rest - everyone wants answers yesterday and information immediately!
In this context, misuse of Outlook can easily turn it into a formidable time-suck!
Is it for you ?
General public
Prerequisites
This training is not suitable for users with Mac computers.
Training content
1 A good e-mail management process
- Actions to take to manage e-mail properly
- Problems encountered by e-mail users
- A good e-mail management process
2 The importance of communication
- Its components
- Good writing for good communication
- Well-structured messages
- The content of a well-structured message
- The best writing tips and mistakes to avoid
3 Best practices for receiving e-mails
- Deactivate alerts to reduce interruptions
- Creating e-mail rules to sort incoming e-mails
- Linking e-mails to tasks
- Create quick actions
4 Filing and archiving e-mails
- Filing and archiving e-mails
- Four filing methods
- Using an archiving strategy for a folder
- Reusing a recent search
- Search folders
- Customize e-mail folder displays
5 Performing e-mail searches
- Advanced search
- Refine searches
6 Best practices for sending e-mails
- How to use the A: and CC:
- CCI for confidentiality
- QuickParts to standardize communications and save time
- Creating and using email templates
7 15 key rules for good e-mail management
8 Managing, organizing and filing contacts in Outlook
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📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
