Objectives of the training
At the end of this course, you'll be able to apply the rules for good e-mail management.Targeted audience
General publicPrerequisite
NoneTrainers
Course architecture
- Actions to take to manage e-mail properly
- Problems encountered by e-mail users
- A good e-mail management process
- Its components
- Good writing for good communication
- Well-structured messages
- The content of a well-structured message
- The best writing tips and mistakes to avoid
- Deactivate alerts to reduce interruptions
- Creating e-mail rules to sort incoming e-mails
- Linking e-mails to tasks
- Create quick actions
- Filing and archiving e-mails
- Four filing methods
- Using an archiving strategy for a folder
- Reusing a recent search
- Search folders
- Customize e-mail folder displays
- Advanced search
- Refine searches
- How to use the A: and CC:
- CCI for confidentiality
- QuickParts to standardize communications and save time
- Creating and using email templates
Pedagogical details
Training architecture
Theoretical content, interactive presentations, demonstration of proposed methods, guided practical exercises, performed, independently on a computer workstation.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote