More and more exchanges every day, and faster and faster. There's no time to rest - everyone wants answers yesterday and information immediately! In this context, misuse of Outlook can easily turn it into a formidable time-suck!
Objectives
At the end of this course, you'll be able to apply the rules for good e-mail management.
Is it for you ?
General public
Prerequisite
This training is not suitable for users with Mac computers.
Content
A good e-mail management process
- Actions to take to manage e-mail properly
- Problems encountered by e-mail users
- A good e-mail management process
The importance of communication
- Its components
- Good writing for good communication
- Well-structured messages
- The content of a well-structured message
- The best writing tips and mistakes to avoid
Best practices for receiving e-mails
- Deactivate alerts to reduce interruptions
- Creating e-mail rules to sort incoming e-mails
- Linking e-mails to tasks
- Create quick actions
Details + / -
Filing and archiving e-mails
- Filing and archiving e-mails
- Four filing methods
- Using an archiving strategy for a folder
- Reusing a recent search
- Search folders
- Customize e-mail folder displays
Performing e-mail searches
- Advanced search
- Refine searches
Best practices for sending e-mails
- How to use the A: and CC:
- CCI for confidentiality
- QuickParts to standardize communications and save time
- Creating and using email templates
15 key rules for good e-mail management
Managing, organizing and filing contacts in Outlook
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quote