Objectives of the training
Identify the fundamental principles of user-centered design.Prerequisite
NoneTrainers
Course architecture
Introduction: Innovating in the Age of AI
- People at the heart of digital transformation
- Examples of user-centered innovations
The principles of user-centered design
- Empathy, definition, ideation, prototyping, testing
- Quick exercises: identifying a user pain point
AI as a driver of innovation
- How AI helps to better understand customer needs
- Case studies: products, services, customer experience
Building a responsible innovation strategy
- Balance between performance, ethics, and user experience
- Best practices from inspiring companies
Participatory workshop / debate
- Collective brainstorming: “How to reinvent a service with AI and design human-centered?”
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote