Objectives of the training
The objective of this course is to enable participants to plan and deploy Microsoft Teams, manage governance and lifecycle, ensure security and compliance, configure network settings, and manage collaboration experiences, Teams applications, and devices.Targeted audience
Microsoft 365 administrators, IT teams, and professionals responsible for deploying, managing, and securing Microsoft Teams.Prerequisite
A good understanding of basic functional experience with Microsoft 365 services. A good understanding of general IT practices, including the use of PowerShell.Trainers
Benefits for Participants
• Plan and deploy Microsoft Teams
• Implement lifecycle management and governance for Microsoft Teams
• Monitor your Microsoft Teams environment
• Manage external user access, teams
• Implement security and compliance for Microsoft Teams
• Plan and configure network settings for Microsoft Teams
• Manage collaboration experiences for chat, channels, meeting organization
• Manage applications for Microsoft Teams
• Plan for Microsoft Teams Rooms and Surface Hub
• Configure, deploy, manage, and troubleshoot Teams devices
• Configure auto attendants and call queues
Course architecture
Module 1: Discover Microsoft Teams
• Describe the core workloads of Microsoft Teams
• Describe how Microsoft 365 integrates with Teams
• Describe how Microsoft Power Platform integrates with Teams
• Explain the architecture of Microsoft Teams and dependent services
• Describe how Microsoft Teams interacts with SharePoint, OneDrive, and Exchange
Module 2: Plan and Deploy Microsoft Teams
• Describe the different Teams administrator roles
• Explain what management tools are available for Teams
• Plan the deployment of Teams
• Understand the importance of a user adoption plan when deploying Teams
• Identify the licenses required for Teams
• Deploy Teams clients
Module 3: Managing and Governing Microsoft Teams
• Describe the lifecycle management of Teams
• Plan governance features for Teams
• Configure governance features of Microsoft 365 Groups
• Plan the assignment of Teams policies for different scenarios
• Create and manage policy packages
• Control Teams preview features for users
• Create and manage team templates and template policies
Module 4: Monitor Your Microsoft Teams Environment
• Analyze usage patterns by monitoring Microsoft 365 and Teams usage reports
• Interpret the Microsoft adoption score
• Manage user access using Azure AD access reviews
• Assess network readiness using the Microsoft 365 network connectivity dashboard
• Manage Teams notifications and alerts to monitor Teams capabilities and receive alerts
• Manage feedback policies
Module 5: Manage External User Access
• Explain the concepts of external access and guest access
• Describe how to manage external access and guest access
• Manage external collaboration in Azure Active Directory
• Manage external collaboration in Microsoft 365
• Manage external access in Microsoft Teams
• Manage guest access in Microsoft Teams
• Manage file sharing in SharePoint
Module 6: Implement Security for Microsoft Teams
• Configure conditional access and multi-factor authentication for Microsoft Teams
• Configure safe attachments for Microsoft Teams
• Configure safe links for Microsoft Teams
• Review Defender for Cloud Apps
• Describe security reports for Microsoft Teams
• Plan and configure enhanced encryption policies
Module 7: Implement Compliance for Microsoft Teams
• Describe how sensitivity labels work and how to configure them
• Describe how to create retention policies
• Generate data loss prevention policies to protect against data leaks
• Deploy communication compliance to review communication
• Enable directory search in Teams
• Describe how information barrier policies work and how to create them
• Create and manage eDiscovery cases and supervision policies
• Create and manage compliance recording policies
• Configure alert policies for events in Microsoft Teams
Module 8: Plan and Configure Network Settings for Microsoft Teams
• Explain the network requirements for Microsoft Teams
• Work with the Network Planner tool
• Use the Network Test Companion tool
• Describe the required network ports and protocols
• Configure reporting labels for Microsoft Teams
• Implement quality of service in your environment
Module 9: Create and Manage Teams
• Create new teams
• Create teams from existing resources
• Create an organization-wide team
• Manage team settings
• Manage team users
• Configure dynamic team membership
• Archive, restore archives, delete, and restore deleted teams
Module 10: Manage Collaboration Experiences for Chat and Channels
• Manage the creation of private channels
• Control email integration for teams
• Organize file sharing functions from the Teams client
• Create and modify messaging policies
• Understand how to set up channel moderation in teams
Module 11: Manage Applications for Microsoft Teams
• Describe apps, bots, and connectors in Microsoft Teams
• Explore admin settings for Teams apps
• Manage app permission policies
• Configure app setup policies
• Manage custom app policies and settings
• Publish a custom app in Microsoft Teams
Module 12: Introduction to Teams Meetings and Calls
• Describe Teams meetings and events
• Describe Teams phone
• Describe auto attendants and call queues
• Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones
Module 13: Manage Meeting and Event Experiences
• Understand meetings and events in Microsoft Teams
• Set up conferencing bridges
• Manage meeting policies
• Configure meeting settings
• Manage live event policies
• Configure live event settings
• Explain live events in Microsoft 365
Module 14: Plan for Microsoft Teams Rooms and Surface Hub
• Understand the key differences between Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
• Explain what accessories, components, and peripherals are required
• Understand the benefits of Surface Hub
• Understand the difference between licensing options
• Plan and review the physical layout of a room
Module 15: Configure, Deploy, and Manage Teams Devices
• Understand the usage scenarios for Teams phones, Teams displays, and Microsoft Teams Rooms with voice services
• Differentiate between the various deployment and management options for devices
• Deploy Teams phones and displays
• Configure Teams phones for Microsoft Teams Rooms
• Manage Teams devices in the Teams admin center and the Teams Rooms Pro management portal
Module 16: Plan the Deployment of Teams Phone
• Plan a basic Teams Phone deployment
• Plan advanced Teams Phone calling options
• Plan Teams phones and devices
Module 17: Configure and Deploy Teams Phone
• Configure emergency calling addresses
• Manage numbers in the Microsoft calling plan
• Configure and manage Operator Connect and Teams Phone Mobile
• Understand Teams Phone policies and configuration options
• Configure audio conferencing and communication credits
Module 18: Configure and Manage Voice Users
• Enable users for Teams Phone using calling plans, and Teams Phone Mobile or Operator Connect if configured for your tenant
• Enable users for direct routing
• Manage per-user options for Teams Phone
Module 19: Configure Auto Attendants and Call Queues
• Describe the differences between auto attendants and call queues
• Design an auto attendant to gather information from callers
• Explain how to configure auto attendants to implement your plan
• Demonstrate how to plan call queues to handle a large number of callers
• Describe how to configure call queues to alert agents and route calls
• Explain how to plan licensing for auto attendants and call queues
Module 20: Troubleshoot Audio, Video, and Client Issues
• Describe the key aspects of troubleshooting Teams
• Identify call quality issues with call analytics
• Identify call quality issues with the call quality dashboard
• Identify call quality issues with the Direct Routing Health Dashboard
Pedagogical details
Type of training
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quotePrivate or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quote