For IT professionals who want to transform change management into a lever for stability, backed by a Practitioner certification.
Every uncontrolled change is a risk of an incident. In an IT environment where deployments follow one another, the ITIL 4® Change Enablement practice provides the governance framework that makes the difference between a successful change and a costly service disruption.
This intensive one-day training covers the entire cycle: risk assessment, authorization processes, deployment planning, stakeholder and supplier coordination, and organizational maturity development.
Designed for IT professionals, change managers, members of change advisory boards, and IT governance practitioners, it offers tools directly applicable in real-world contexts.
It concludes with an exam voucher for the official ITIL 4® Practitioner: Change Enablement certification, issued by PeopleCert.
Is it for you ?
This training is aimed at IT professionals who are directly involved in the change lifecycle (from assessment to deployment):
• Change managers and coordinators responsible for authorization and planning processes
• Members of the Change Advisory Board (CAB)
• IT practitioners and practice owners involved in deployment governance
• IT project managers overseeing the release of new solutions
Prerequisites
ITIL 4® Foundation certification required.
What You'll Walk Away With
- ✓ Evaluate and categorize risks associated with each IT change in a structured and defensible manner
- ✓ Master authorization levels and change approval processes
- ✓ Plan and orchestrate deployment schedules to reduce service disruptions
- ✓ Develop concrete stakeholder management strategies in a continuous change environment
- ✓ Obtain the official ITIL 4® Practitioner: Change Enablement certification.
Training content
Every unauthorized change represents a risk.
Every unnecessarily blocked change represents a bottleneck.
Navigating between these two pitfalls requires a rigorous framework. This one-day training immerses participants in the inner workings of the Change Enablement practice: risk assessment, authorization levels, deployment calendar management, and strategies for maintaining stakeholder trust in a fast-paced environment.
1 Identifying the stakes: Foundational concepts of Change Enablement
Any poorly understood change is a potential risk. This first block establishes the conceptual foundations of the Change Enablement practice within ITIL 4®: definitions, change typologies, guiding principles, and its integration with other IT service management practices. The practice establishes the balance between stability, system protection, and the velocity of changes to be performed. It enables better integration with Agile practices and DevOps-based approaches.
2 Mastering change evaluation and authorization processes
Authorizing a change is a governance decision. This block breaks down the processes used to evaluate every change request, determine the required approval level, and ensure that nothing is deployed without proper review.
3 Clarifying roles and skills at the heart of the practice
Who evaluates? Who authorizes? Who escalates? This block clearly defines the roles and skills required to operate the Change Enablement practice and avoid role ambiguity, which is a common source of incidents.
4 Leveraging information and technology to steer changes
Change management tools are only as valuable as the information that feeds them. Here, participants explore how information technology and operational data support decision-making, request tracking, and the management of deployment calendars.
5 Integrating partners and suppliers into the change lifecycle
IT changes often involve external actors: solution providers, integrators, and managed service partners. This block examines how to effectively coordinate these stakeholders in the evaluation and authorization process without creating friction or delays.
6 Developing practice maturity with the ITIL capability model
This block covers the application of the ITIL 4® capability model to the Change Enablement practice:
- Assessing your organization's current maturity level
- Identifying gaps
- Defining a realistic and structured progression path.
7 Anticipating pitfalls: Recommendations for successful practice
This final block presents the key success factors and pitfalls to avoid when implementing the Change Enablement practice, particularly strategies for managing stakeholder expectations in an environment where changes occur at a sustained pace.
Keep in Mind
The training materials and the exam are in English.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.